Fault Isolation & Management Engineer - Transport & Network Operations

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Our Wireless Technology organization is transforming the future of connectivity. We’re doing it by building the country’s first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it’s a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.

Our Wireless Technology organization is at the forefront of transforming connectivity for the future. We're pioneering the development of the nation's first virtualized, standalone 5G wireless network from the ground up. This network represents the cornerstone of a truly connected world, unbound by the constraints of the past and adaptable to meet the diverse and evolving needs of our rapidly changing society, economy and technology landscape.

The Fault Isolation & Management Engineer for Transport at the Wireless NOC supports DISH Wireless’ 24/7 Network Operations Center, monitoring the Transport Network and providing next-level troubleshooting for Networking & Transport incident tickets. This role operates with urgency to efficiently restore service, escalating issues to Advanced Operations or Engineering as needed. Successful engineers guide end-to-end troubleshooting of the platform, supporting Network Surveillance Engineers and analyzing and resolving complex network issues. They also escalate complex issues to Advanced Operations, determine root causes for failures, and develop corrective actions.

Key Responsibilities:

• End-to-end monitoring of Transport EMS's & observability tools
• Incident identification, ticket logging & impact assessment in Service Now
• Support Market chat groups, initial troubleshooting & necessary assistance
• Oversee incident management process and drive ticket analysis to closure
• Collaborate with Advance Ops, Engineering & Vendor teams for critical support
• Manage outages, ensure KPIs & SLAs are met, and provide next-level support for Network Surveillance teams

Education and Experience:

• Bachelor's or Master's degree in relevant field with at least 5 years of telecom/wireless experience

Skills and Qualifications:

• Proficient in managing 4G/5G NOC shifts and troubleshooting activities
• Solid understanding of IP routing, protocols, and transport, including virtualized functions
• Familiarity with BGP, ISIS routing protocols, and SR-MPLS, L2/L3VPN technologies
• Knowledgeable about Transport technologies and OSI reference model
• Capable of organizing schedules, prioritizing tasks, and efficiently resolving incidents

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.