IT Service Delivery Lead

Description
SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.
SAIC is seeking an IT Service Delivery Lead to establish, refine, and oversee IT service delivery to internal and external customers. The IT Service Delivery Lead ensures policies and processes are in place to deliver consistent, efficient, and effective services. The IT Service Delivery Lead engages customers, evaluates their feedback, and develops quality improvement processes.
Qualifications
Required:

• Active TS/SCI clearance with polygraph.
• Bachelor's degree in business, engineering, computer science, or related technical field.
• Minimum of ten (10) years of experience directly related to IT services.

Desired:

• Experience managing technical/support teams.
• Experience utilizing IT service planning.
• Experience performing in medium to large scale operations of IT Service Management.
• Experience utilizing service delivery in a government systems and services environment.
• Experience utilizing Agile development, DevOps, and knowledge management.
• ITIL certification.

SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.