Service Delivery Executive (ITIL v4 Expert Must)

Job Title: Service Delivery Executive (ITIL v4 Expert Must)

Location: Atlanta, GA 30334

Pay Rate: $80 - $100/hr. on W2

Duration: 12+ months

Shift Timing: Day

Job Description:

Education Mandatory:

• Bachelor's in IT, Business Administration, or related field; Master's in IT Management or Operations preferred.

Certifications Mandatory:

• Mandatory: ITIL v4 Expert.
• Preferred: PMP or PgMP preferred.

Experience Mandatory:

• 15+ years in IT service delivery, including leadership roles in managing large, complex IT projects.
• Key Skills: SLA management, service optimization, client relationship management.
• Expertise in SLA management and experience leading Continuous Service Improvement (CSI) initiatives.
• References from each experience (last two).

Roles and Responsibilities:

• Oversee service delivery for all aspects of the project, ensuring SLAs are consistently met.
• Engage in continuous service optimization and implement Proactive Continuous Improvement.
• Act as the primary point of contact for service delivery issues and escalation.
• Collaborate with GTA staff and internal teams to ensure successful service outcomes.