Technical Delivery Manager

Manager CRM, Customer Management and Automation

New Haven, CT (Once in a Week Onsite)

Manager Notes:

• Technical manager, people leadership, people mentoring role, so in person presence is mandatory
• This role is instrumental in transformation journey
• MS Dynamics 365 – Need practical exp in the CRM space – 6 years of CRM exp needed
• Need technical depth in CRM
• Good solid proven technical skill combined with good proven people skills – team of 7 technical team members
• Ability to motivate , guide and lead technical team
• Managing, guiding, planning, implementing as well as communicate effectively senior leadership is needed
• It is very much a delivery role – SDLC and Agile exp is a MUST HAVE. They will be leading a delivery team
• They are implementing sales, services and marketing module, so practical experience is needed in this area
• Down the road they will integrate with their ERP that is SAP
• Working knowledge of Azure and power platform will be helpful
• Financial industry exp would be preferred, coming from a fortune 500, professional forward thinking corporate environment would also be preferred
• This is not a CRM engineer or CRM developer role, should be able to get things done, speak technically and plan the priorities for implementation
• Interview will be remote – 1st level 30 minutes, next would be 3 technical rounds, final would be an interview with product manager
• Things to look for – have they implemented a CRM form A to Z, what modules of CRM have they implemented and in what capacity.

Core Responsibilities

· Lead, mentor and manage a team of IT professionals providing guidance, training and support. The role will inspire an elite level of performance and provide professional growth to and for the staff and operations including resource management; hiring recommendations, performance appraisals including developing and monitoring performance standards, succession planning, and all related employment issues. Ensures adherence to company policy.

· Manage the CRM system, leading the implementation, integration, configuration and maintenance, ensuring optimal performance, reliability and long-term sustainability

· Train or provide appropriate training and development for employees; provide direction, inspirational leadership, professional coaching, feedback and support. Foster a positive, supportive work environment while providing matrix opportunities for team members to gain critical experiences, explore new roles and take on new responsibilities.

· Ensure that all components of the solutions integrate effectively into the overall IT Architecture and meet all regulatory and compliance guidelines.

· Ensure that any new software integration into company systems meets functional requirements, system compliance, security and interface specifications.

· Provide oversight in the implementation and maintenance of business and enterprise software solutions.

· Collaborate with and acts as the point of contact for business to escalate issues related to your portfolio.

· Ensure projects are executed with full adherence to enterprise project management practices by participating in formal and informal training and tracking & reporting key metrics.

· Monitor project progress, timelines and budget. Identify, highlight and manage risk appropriately.

Skills Qualifications

· 8+ years of proven experience in overseeing the direction, development and implementation of CRM solutions

· + CRM platform solution

· 5+ years of proven experience leading, coaching, developing and managing high-performing technology teams

· Strong experience in functional & technical analysis/design with proven analytical and problem-solving skills

· Possesses a full range of application management, strategic management, business process improvement, financial management, strong leadership and influencing skills

· Excellent presentation and communication skills, with a demonstrated ability to foster effective relationships with stakeholders and business partners at all levels.

· Understands, explains and presents complex ideas to audiences at all levels in a persuasive and convincing manner

· Has a broad and deep business knowledge, including the activities and practices of other organizations

Education

Required:

· Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 5+ years leadership experience in relevant area of business or equivalent experience. Six Plus years CRM experience

· 2+ years leading and implementing of Power Platform solutions

· Excellent communication and analytical skills

· Expertise of the Power Platform Center of Excellence (COE) and all governance components

· Comfortable facilitating functional workshops with customers, document/capture requirements, and design appropriate solutions

· Familiar with DevSecOps or other similar enterprise planning and delivery tools

· Experience communicating and translating technical concepts to non-technical customers and business leaders

· Experience in business application and app-modernization concepts including no-code/low-code orchestration, application tools and chat bots.

Job Type: Full-time

Pay: Up to $160,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• CRM software: 6 years (Required)
• Agile: 7 years (Required)
• IT management: 6 years (Required)
• Transformation: 6 years (Required)

Ability to Relocate:

• New Haven, CT: Relocate before starting work (Required)

Work Location: In person