Delivery Manager - Collaboration and Productivity Engineering

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.
As a Delivery Manager, you'll be responsible for ensuring technology features and stories are delivered on time, within scope, and to the desired quality to ensure technology solutions meet the needs of the business. You'll work to ensure the team's success in delivery by ensuring there is a clear vision and roadmap for the desired outcomes. You may be embedded within an engineering team or may support multiple cross-functional teams.
About the Role

• Identify potential risks and develop mitigation strategies. Proactively address and resolve issues to minimize impact on delivery
• Understand the solution's business value, such as the conditions under which it is used, audience and the business problem(s) it solves for
• Understand the solution's underlying technology, such as capabilities, limitations, and system dependencies
• Contributes to the solution vision and roadmap, ensuring that desired outcomes are achieved
• Maintain a healthy and prioritized work backlog to support a continuous flow of value
• Collaborate with stakeholders to translate business and technical investment decisions into work items
• Ensure that acceptance criteria are met prior to deployment
• Integrate usability research, data analysis, technical stakeholder ideas and client feedback into requirements
• Proactively address risks, scope creep and dependencies for work items
• Determine the priority of technical debt, technical investment work and client requests
• Understand and anticipate user needs and wants through user research and data evaluation
• Enable an intuitive user experience through functional requirements and non-functional requirements
• Build and maintain relationships with client stakeholders and technical stakeholders
• Act as the voice of the client, speaking to the business value, requirements, and scope of upcoming work

About You
Minimum Qualifications

• 3 years of experience or equivalent competency analyzing, designing and changing business processes
• 2 years of experience or equivalent competency managing backlogs and defining requirements
• Experience advocating on behalf of systems, using deliberate, accurate and persuasive language
• Experience negotiating and constructively handling disagreement to find mutual definitions of success
• Experience collecting and using data to make strategic decisions
• Experience documenting user interactions, processes or procedures
• Experience writing quality work items with testable acceptance criteria and a clear value proposition
• Ability to define, manage and measure success
• Ability to collect and translate user feedback into requirements for technical teams
• Ability to learn the underlying technologies of a solution
• Familiarity with current and emerging technologies

Preferred Qualifications

• Strong understanding of how large-scale software systems are designed, built, tested, and deployed
• Excellent communication, leadership, and interpersonal skills.
• Ability to effectively build strong relationships with stakeholders.
• Strong analytical and problem-solving abilities. Ability to identify and address risks and issues proactively.
• Experience with Behavior Driven Development (BDD) practices, such as feature mapping
• Experience developing work items for software engineering, data engineering or data science teams
• Experience with financial institutions, the mortgage industry or the fintech industry

What You'll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About Us
RKT Holdings is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies® . We're a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at