Driver's License Specialist
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Driver's License Specialist
Salary
$18.75 Hourly
Location
Boise, ID
Job Type
Full-Time with Benefits
Job Number
02379
Department
Sheriff
Division
ASB- Licensing Services
Opening Date
10/16/2024
Closing Date
10/31/2024 12:00 PM Mountain
+ Description
+ Benefits
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General Summary
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A Drivers License Specialist is responsible for processing applications, administering and grading exams, issuing both general and commercial drivers licenses, as well as REAL ID-compliant credentials (Idahos Star Card). The role also includes taking photos for drivers licenses and special identification cards. This position is at one of two locations available to the public in Boise and Meridian for the Ada County Sheriffs Office, Licensing Services Division.
New Drivers License Specialists will start out at a Level I pay rate of $18.75/hr. As Driver's License Specialists acquire the required skills, they have the opportunity to promote to a Level II pay of $20.75/hr. (usually within 12-18 months) and then to a Level III pay of $22.50/hr.
SHIFT INFORMATION
Candidates are expected to be available to work Monday through Friday (except Holidays). The work schedule is four 10-hour shifts, 6:50 a.m. to 5:20 p.m., with an assigned day off during the week.
BENEFITS
Low cost medical, dental, and vision insurances
Idaho PERSI retirement plan
Deferred Compensation plan 457(b) with a County match of up to 3%
Flexible Spending Accounts Health and Dependent Care
Post-Employment Health Plan 50% of unused sick leave above 240 hours
Employee Assistance Program (EAP)
No cost basic life, accidental death, and short-term disability insurances
Eleven (11) paid holidays annually
Paid vacation leave, sick leave, and parental leave
No cost gym access at three (3) County owned gym facilities
Wellness Program
Optional 401(k) and/or Roth IRA
Visit adacounty.id.gov/Human-Resources/Employee-Benefits to view details regarding our full benefits package.
Essential Functions
+ Assists applicants for drivers licenses and identification cards and determines proper procedure;
+ Requests supporting documentation from applicants and reviews for authenticity;
+ Provides applicants with proper application forms and acts as a witness in applicant signatures;
+ Verifies information on applications with the Social Security Administration, Bureau of Vital Statistics, and Immigration and Naturalization Service, as necessary;
+ Reviews out-of-state applicants' previous driving records;
+ Administers, grades, and records scores for written and oral examinations for Class A, B, C, and D licenses and endorsement examinations for commercial class licenses and motorcycles;
+ Collects skills waiver forms and reviews for proper completion;
+ Takes photographs of drivers license applicants;
+ Collects fees for transactions and balances daily fee receipts;
+ Answers related questions, both by phone and in person, from the general public, other agencies, and public officials.
ADDITIONAL FUNCTIONS
+ Screens applicants for visual acuity and looks for obvious emotional or medical problems that might affect the applicant's ability to hold a license;
+ Scans files and other documents into an electronic records management system and enters related information into the computer;
+ Performs additional clerical duties not related to drivers licenses or identification cards that the County Sheriff, Idaho Transportation Department, and Idaho Code may assign;
+ Operates general office equipment, including but not limited to point-of-sale systems (cash register and credit card processing), scanners, and other office equipment;
+ Operates a central telephone console to receive and route calls;
+ Helps the public with inquiries by identifying and resolving problems and referring to appropriate staff for resolutions;
+ Creates and maintains files and other records and updates databases; and
+ Performs related functions as required.
Job Requirements
+ High School diploma/GED required;
+ Current Idaho drivers license preferred;
+ Knowledge of basic office terminology, procedures, and equipment;
+ Ability to type a minimum of 40 words per minute;
+ Ability to use correct grammar, spelling, and punctuation;
+ Ability and skill in the correct operation of a computer (CRT) terminal, calculator, cash register, camera, printer and other general office equipment;
+ Ability to maintain harmonious working relationships with other employees and agencies;
+ Ability to deal with the general public in a tactful and courteous manner;
+ Ability to deal effectively with stressful situations;
+ Ability to work independently, accurately, and quickly;
+ Ability to maintain confidentiality;
+ Ability to understand and follow verbal and written directions;
+ Ability to handle money (currency, coin, checks, and debit/credit card processing) accurately and make proper change.
OTHER REQUIREMENTS
+ Before the performance of assigned duties, Drivers License Specialists must be deputized by the Ada County Sheriff;
+ Incumbents shall wear the uniform of a non-commissioned Deputy Sheriff and wear an identification badge while on duty;
+ Must appear before an oral board and successfully complete a polygraph and background investigation prior to hire; and
+ This position has been designated safety-sensitive therefore, the incumbent is subject to random drug testing.
Work Environment & Physical Demands
+ Most of the work is performed sitting or standing at a desk or counter where t he following tools and equipment are used frequently: computer keyboard/mouse, telephone, cash register, vision test equipment, cameras, scanners, signature pads, and printer;
+ Work is performed primarily in an office environment, and the employee in this class is subject to inside environmental conditions;
+ May be required to lift up to 35 lbs.;
+ Requires sufficient personal mobility and physical reflexes (bending, kneeling, and twisting), which permits the employee to function in a general office environment to accomplish tasks.
DISCLAIMER
To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.
Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families.
Healthcare:
+ Low-cost medical, dental, vision premiums and deductibles
+ Post-employment health savings account
Retirement and Investments Plans:
+ PERSI retirement benefits
+ 457(b) post or pre-tax investments options with up to 3% employer match
+ 401(k)
Wellbeing Program:
+ Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns.
+ Free ACHD Commuter ride vanpool program
+ Free bus pass
Paid-leave:
+ 11 paid holidays per year
+ 8 weeks paid Parental Leave
+ Approximately 96 hours of vacation accrual for full-time employee
+ Approximately 96 hours of sick accrual for full-time employee
+ 5 days paid bereavement leave
Life & Short-Term Disability Insurance
+ Basic Life Insurance employer paid if benefit eligible
+ Short Term Disability employer paid if benefit eligible
Optional Benefits:
+ Pre-tax Flexible Spending Account and Dependent Care Account
+ NCPERS Decreasing Term Life Insurance
+ Supplemental Employee, Spouse, Child Life Insurance
+ Supplemental Long-Term Disability Insurance
+ AFLAC
Visit us at adacounty.id.gov/Human-Resources/Employee-Benefits to view details regarding our benefits package, including: paid leave, healthcare benefits, retirement benefits, and more!
01
Describe a time where you had to respectfully tell a customer "no" using policy and procedure. What techniques did you use?
02
This position requires a high attention to detail. Describe a job you have held that required you to be highly detail oriented and the duties you performed.
03
Please describe your experience working with people in stressful situations from all walks of life.
04
Please list all your experiences working in a high-volume customer service environment. A high-volume customer service environment includes reviewing and validating documents, and accurately inputting selected information into a database system. Please include company name, position you held, length of time you held that position, and a description of your responsibilities.
05
Please provide complete details of your current and past money handling experiences. Please include company name, position you held, length of time you held that position, and a description of your responsibilities.
06
Provide an example of a time where you found yourself in the middle of a work related disagreement, which may have caused you to become impatient, irritated, or defensive. Explain the process of how you de-escalated this situation, and how you resolved your feelings.
07
I have reviewed the pay rate or range for this position and the posted wage is acceptable to me.
+ Yes
+ No
Required Question
Agency
Ada County
Department
Sheriff
Address
7200 Barrister Dr. Boise, Idaho, 83704
Website
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