Service Delivery Manager

Service Delivery Manager

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Role responsibilities:

Service Delivery - Asset Upcycling and Managed Deployment Services

• Act as the Single Point of Contact for factory asset status
• Monitor returned assets in the factory as they are received, processed, and moved to final disposition
• Responsible for Account level KPIs and SLAs
• Manage aged inventory tracking, weekly aged inventory
• Support redeploy/repair exchange order requests and manage customer inventory stored in our warehouse under the MDS program.
• Oversee MDS transactional and programmatic escalations
• Coordinate vendor onsite service events

Business Process Management and Reporting

• Lead key business report development initiatives, define and document Power BI requirements
• Responsible for testing, business deployment, and report maintenance

Education and Experience Required:

• Bachelor’s degree or equivalent technical degree
• Typically, 3+ years of experience in a business-related function, preferably a sales support or service delivery role
• Microsoft Power BI training and/or certification

Knowledge and Skills:

• Moderate knowledge of IT and the Asset Upcycling Services industry
• Strong Microsoft Office skills (Excel, PowerPoint)
• Excellent communication and organizational skills
• Ability to develop and maintain strong relationships with stakeholders
• Strong problem-solving and critical thinking skills
• Attention to detail and ability to work independently
• Excellence in planning and structuring of projects and complex tasks
• Experience creating and delivering presentations in a professional environment

Additional Skills:

Accountability, Action Planning, Active Learning, Active Listening, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Long Term Planning, Managing Ambiguity, Personal Initiative.

What We Can Offer You:

Health & Wellbeing:

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial, and emotional wellbeing.

Personal & Professional Development:

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging:

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture, and tech at HPE.

Job: Services

Job Level: Intermediate

States with Pay Range Requirement:

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at .

USD Annual Salary: $60,800.00 - $140,400.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.