JOB TITLE: IT Service Delivery Lead
LOCATION: Seaport, Boston
DEPARTMENT: Information Technology
REPORTS TO: VP, IT
DATE PREPARED: July 12, 2024
JOB SUMMARY:
We are seeking a highly skilled IT Service Delivery Lead with a strong background in infrastructure and cybersecurity to join our dynamic team. The successful candidate will be responsible for overseeing the delivery of IT services, ensuring the efficient operation and security of our IT infrastructure, and maintaining high levels of customer satisfaction.
PRINCIPAL DUTIES:
- Service Delivery Management:
- Oversee the end-to-end delivery of IT services to ensure they meet established standards and Service Level Agreements (SLAs).
- Effectively manage relationships with managed service provider partners to ensure seamless service delivery and high-quality performance.
- Monitor and manage the performance of IT services and ensure continuous improvement.
- Act as a point of escalation for any service delivery issues or incidents.
- Partner with the LG IT team to ensure seamless alignment with organizational goals.
- Infrastructure Management:
- Ensure the availability, reliability, and scalability of infrastructure to support business operations.
- Collaborate with AVEO and LG IT teams to integrate new technologies and infrastructure improvements.
- Monitor and manage infrastructure for cloud computing platforms.
- Cybersecurity Management:
- Partner with LG IT to manage cybersecurity policies, procedures, and protocols to protect the organization's IT assets.
- Monitor and respond to cybersecurity threats and incidents, conduct investigations and implement corrective actions as needed.
- Ensure compliance with industry standards and regulatory requirements related to cybersecurity.
- Team Leadership:
- Lead and mentor IT Support Specialists, fostering a culture of excellence and continuous learning.
- Provide guidance and support to team members, promoting best practices in service delivery, infrastructure management, and cybersecurity.
REQUIRED QUALIFICATIONS/EXPERIENCE (BASIC QUALIFICATIONS):
- Education:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Relevant certifications (e.g., ITIL, CISSP, CISM, or equivalent) are highly desirable.
- Experience:
- Proven experience in IT service delivery management, with a strong understanding of ITIL or other service management frameworks.
- Solid experience in managing IT infrastructure, including network, server, storage, virtualization, cloud and digital workplace technologies.
- Strong knowledge of cybersecurity principles, practices, and technologies.
- Skills:
- Excellent problem-solving and analytical skills.
- Strong leadership and team management abilities.
- Strong vendor management skills.
- Effective communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Experience with the biotech and pharmaceutical industries is desirable.
- Required to work in the Boston office 3 days a week, Tue-Thu.
- On-call availability may be required for handling critical incidents outside regular business hours.
About AVEO:
AVEO is a commercial-stage, oncology-focused biopharmaceutical company committed to delivering medicines that provide a better life for patients with cancer. AVEO currently markets FOTIVDA (tivozanib) in the U.S. for the treatment of adult patients with relapsed or refractory renal cell carcinoma (RCC) following two or more prior systemic therapies. AVEO continues to develop FOTIVDA in immuno-oncology combinations in RCC and other indications, and has several other investigational programs in clinical development. AVEO is committed to creating an environment of diversity, equity and inclusion to diversify representation within the Company.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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