Delivery Manager/ Director - AI Data Services

Date: 22 Oct 2024

Company: Qualitest Group

City: Santa Clara

Country/Region: US

Are you interested in working with the World’s leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at Qualitest!

We are looking for a Delivery Manager/ Director to join our growing team in Kirkland, WA United States!

Job Description:

Qualitest is looking for a Delivery Manager/ Director to support our rapidly growing AI Data Services organization in Data Collection, NLP, Speech, and Language services. The Delivery Manager will oversee all aspects of our solutions strategy and delivery for projects in the Data Collection, NLP, speech, and language areas. We are looking for a seasoned delivery professional with extensive domain knowledge with a keen attention to detail, excellent follow-through, and a can-do attitude along with general technical skills.

We are looking for professionals with a background in delivering Data Collection, NLP, and language solutions to augment our core team of thought leaders and practitioners to enhance our services delivery capability for AI Data Services. Qualified candidates will have a successful track record as a hands-on Delivery manager with Data Collection, NLP, speech, and language projects. The Delivery Manager will use their proven background in this domain to support the overall strategy and growth of our business. They will primarily support the delivery of our Data Collection, NLP, speech and language managed services and managed projects and the overall evolution and growth of our AI Data Services practice.

Key Focus Areas:

• Managed Projects Delivery: As the ultimate leader responsible for project execution, oversee project delivery through effective program management, organizing teams, manage reporting and metrics and career development. Plan execution strategies for our all projects leveraging global locations including overseeing logistics and coordination for those initiatives. Liaise with clients for effective engagement management delivering high levels of client satisfaction.
• Hiring Support: Support hiring and development of personnel to the team. Provide technical guidance, candidate qualifications and help with recruiting team skills development.
• Business Process: Help develop and maintain standard operating procedures and standardized business process for the practice that ensure scalability and efficient operations. Develop effective reporting and metrics and continuous improvement of service levels.

Additional Activities:

• Sales support: Support the sales team in business development meetings and opportunity qualification, proposal responses and technical guidance when requested.
• Services Strategy: Help evolve our AI Data services solutions to address changing market needs, new industries, and new focus areas to offer our services.
• Thought Leadership: Help develop thought leadership material by way of white papers, blogs, case studies and presentations for dissemination via company website, email, seminars, webinars.

Qualifications:

• 5+ years’ experience in the Data Collection/NLP/Speech/Language services space. Extensive experience with creating global solutions in multiple locales in the NLP space for large enterprise clients. Ability to implement new processes, detailed documentation, and cross functional reporting with stakeholders.
• Excellent at documenting and reporting data utilizing Excel and PowerPoint. A proactive approach to communicating plans/updates/status effectively to the client.
• The ability to troubleshoot issues effectively and come up with viable solutions when problems present themselves.
• Strong leadership skills and the ability to inspire team members, especially during uncertainty.
• Self-motivated and proactive with demonstrated creative and critical thinking skills.
• Outstanding communication, organizational, and problem-solving skills.
• Process oriented individual with a high attention to detail.
• Strong strategic thinking, analytic and business skill.
• This role will require some travel (~25%).

Benefits

Why QualiTest?

• Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences. We have more than 40% women and around 120 different nationalities.
• Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
• Clear view of your career and progression with the company – Qualitest is growing massively (since 2021 – tripled our employees base – we now have more than 8,000 engineers) and giving you the opportunity to grow with us.
• Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers. Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions accelerating your savings plan.
• Take care of health with enrollment into one of our competitive healthcare benefits. Qualitest will match towards your HSA if you choose to participate.
• Never stop experimenting and learning with QCraft – our Learning & Development platform: 50,000+ courses, 300+ virtual labs, mentorship and leadership programs, professional tribes, sponsored certifications, and much more.
• Stay active and get rewarded with our Corporate Wellness Program. We pay your Gym membership and giving you opportunities to Earn additional vacation times for attendance the gym!
• Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth.
• We recognize our employees work via our Qudos platform - You can earn bonuses and spot awards by celebrating your and your peers’ achievements.
• Planning a vacation? Looking for car insurance? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics. With so many offerings the savings are endless!
• A Competitive pay, the salary range for the role is $140,000 - $180,000.

Intrigued to find more about us?
Visit our website at

If you like what you have read, send us your resume and let’s start talking!