Client Delivery Manager

If you enjoy working in a dynamic, collaborative workplace, cloudEQ provides an environment where you will be challenged and inspired every single day. Join a spirited and high-performing team of dedicated technology professionals solving complex and high-impact enterprise digital transformation challenges.

We are seeking a Client Delivery Manager to join our team. We're looking for someone who's proactive, creative, personable, and reliable; with relevant experience, flexibility, and enthusiasm about joining a growing startup. We offer a dynamic, high-energy, high-paced, performance-based, team-driven environment, with the support system for success. The Client Delivery Manager would be responsible for developing relationships with a portfolio of assigned clients and serving as a trusted advisor to those clients. This includes coordinating communication, advising clients, and managing client accounts and data.

Roles and Responsibilities

• Develop and maintain a trusted advisor relationship with key accounts and client executives.
• Multi-task between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions, according to the client needs.
• Maintain, plan and develop a strategic IT roadmap for each client with an annual budget.
• Prepare and conduct quarterly strategic technology business review meetings with clients.
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
• Design and present technology proposals.
• Conduct monthly check-in calls with all clients.
• Establish, maintain, and service IT accounts, covering territory to ensure a high level of customer satisfaction, positive long-term relationships, and repeat business.

Qualifications

• Bachelor’s degree in a business or technology-related field, such as Information Systems, Business Administration, or equivalent practical experience.
• Technical proficiency is preferred. This individual should have a strong knowledge of the application and usage of technology but is not expected to have the knowledge of an engineer.
• Detail and fact-oriented; results-focused.
• An effective leader, mentor, and communicator, preferably with an outgoing and engaging personality for client interactions.
• Strong reading comprehension and writing skills are required to properly interpret and apply various standards for clients.
• Strength in multi-tasking where many active projects and tasks are simultaneously in process.
• Self-motivated with the ability to work in a fast-paced environment.
• The ideal candidate will have experience in one or more of the following: Technical Account Manager, IT Account Manager, Sales Engineering, IT Consulting, IT Project Manager, IT Service Manager, Information Technology Manager, IT Manager.

Preferred Qualifications

• Experience in cloud technology using platforms or infrastructure-as-a-service software.
• A minimum of 5 years in a technical services role, such as Project Manager, Solutions Engineering, or other roles which required the individual to have visibility and gain insight into the system life cycle and support processes.

Education

• Bachelor’s degree in a business or technology-related field, such as Information Systems, Business Administration, or equivalent practical experience.
• Listening, problem-solving, self-motivated, teamwork, adaptability with a driving attitude to get things done.