Senior Associate, Communications Delivery Product Owner

Senior Associate, Communications Delivery Product Owner

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

Role Overview:

The Communications Delivery team is responsible for service communications sent to our agents and external clients. This includes new communications, changes to existing communications as well as initiatives to move correspondence off the mainframe and other legacy platforms and onto a modern document composition platform utilizing Exstream software.

The Product Owner role serves various internal customers (i.e., business units) within New York Life's Foundational Business. The Product Owner uses his/her solid understanding of agile and sprint methodologies, in addition to Jira software to effectively participate in sprint planning, daily standups and managing user stories. As the voice of the customer, the Product Owner prioritizes the work for, creates, and advertises the business unit's communication requirements to the copywriters, business analysts, tech developers, and testers on the scrum team. The Product Owner oversees the team through implementation by addressing issues, providing clarification, and managing changes. For Digital notifications and letters, the Product Owner will ensure that the communications are built and works with the technology team to implement. The Product Owner works closely with various business partners (e.g., Technology, Product, Legal, Compliance, Training, and Knowledge Management). The Product Owner demands flexible and creative thinking as tasks are highly variable, changing often based on emerging business needs and industry trends. The Product Owner is responsible for evoking business requirements for communications from subject matter experts and documenting them, to Business analysts for capture in the Business Requirements Document.

What You'll Do:

1. Create and prioritize the backlog of work for the communications agile scrum team using Jira and Confluence. This includes the creation of Epics, User Stories, and requirements to build best-in-class multi-channel communications.
2. Collaborate with other Product Owners, Tech, Testing Teams, and Product SMEs for ongoing management of the portfolio of work.
3. Utilize the Opentext Exstream Content Author platform to transform content and business rules to design, layout and specifications required as a solution for client communications.
4. Work on a high-performing team focused on the successful delivery of timely and effective communications.
5. Partner and collaborate for solutions to increase the use of digital delivery as part of our drive to digital modernization.
6. Contribute to written communication content as needed using the Opentext Content Author tool, adhering to NYL standards and tone of voice guidelines.
7. Oversee day-to-day product needs and contribute, as needed, to issue investigation and resolution with Product Owners.

What You'll Bring:

1. 3-5 years of industry experience.
2. Strong understanding of Business to Customer communications, standards, and best practices across industry leaders.
3. Experience driving success on projects with multiple stakeholders.
4. Agile methodology experience required.
5. Practice of Continuous Integration or Continuous Delivery a plus.
6. Experience working in a fast-paced environment while managing multiple project deliverables.
7. Effective Communication skills and experience demonstrating leadership.
8. Knowledge of NY Life Products and Services preferred.

Pay Transparency

Salary Range: $68,000-$110,000

Discretionary bonus eligible: Yes

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA Associated Person pre-hire fingerprinting.

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.

Job Requisition ID: 90923

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