Responsibilities & Qualifications
The Service Delivery Lead (SOL) shall establish, refine, and oversee IT service delivery to internal and external customers. The SOL shall ensure that policies and processes are in place to deliver consistent, efficient, and effective services. The SOL shall engage customers, evaluate their feedback, and develop quality improvement processes.
REQUIRED QUALIFICATIONS
- A minimum of a TS/SCI with Polygraph
- A minimum of a Bachelor's degree in business, engineering, computer science, or related technical field.
- A minimum of Ten years of experience directly related to IT
PREFERRED QUALIFICATIONS
- Experience managing technical/support teams in a related subject area
- Experience utilizing IT service
- Experience performing in medium to large scale operations of IT Service
- Experience utilizing service delivery in government systems and services
- Experience utilizing Agile development, DevOps, and knowledge
- ITIL
Overview
We are seeking a Service Delivery Lead to join our team supporting ODNI HALO.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. “Technology moving at the speed of thought” embodies these principles.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.
The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements.
Additional Job Information
COMPETENCIES
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- Location: WASHINGTON METRO AREA (WMA) (Tysons, VA &/or Bethesda, MD)
- Type of environment: Office
- Noise level: Low
- Work schedule: Day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: 30% within WMA
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizenship
TS/SCI with Polygraph
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
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