Marketing Services Delivery Director

Marketing Services Delivery Director at Visa

Foster City, CA | posted: December 15, 2023

About the job

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is a priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The U.S. Client Marketing team, part of the North America Marketing organization, is transforming how we partner with clients to become the marketing partner of choice with our clients who include financial institutions, fintechs, merchants and processors. The team continues to experience exceptional growth and to support this growth, has recently introduced a new working model resulting in the creation of the Marketing Services Delivery team. This team is responsible for leading the implementation and execution of marketing engagements on behalf of clients.

The Director of Marketing Services Delivery is equal parts strategy and execution. This individual will help shape our approach to getting work done, identifying continuous opportunities to create a working model that can adapt and scale with a high-growth business. On the execution front, this individual will actively lead client engagements and lead a team responsible for delivering engagements on behalf of clients.

This role reports to the Senior Director, Marketing Services Delivery, and will be a key contributor to the evolution of the working model and team of Delivery Leads.

Essential Functions

1. Collaborate with team leader to understand business strategy and translate into recommendations designed to scale working model across the Marketing Services business.
2. Collaborate with Marketing Services Business Development, Marketing Services Delivery, and cross-functional business partners to identify and implement working model optimizations.
3. Champion process improvements designed to streamline working model, accelerate Marketing Services Delivery speed to market while executing seamlessly.
4. Evaluate current Marketing Services Delivery work being outsourced; present recommendations and roadmap for migrating in-house, reducing third-party costs and reliance on external suppliers.
5. Lead cross-functional team of stakeholders with responsibility to improve the client experience and reduce Marketing Services cost to deliver.
6. Build and nurture team expertise across Marketing Services pillars – e.g., research & insights, marketing strategy, campaign development, campaign delivery & optimization and campaign measurement.
7. Identify and develop scalable delivery frameworks to improve speed to market, ensure work product is consistent, delivered efficiently and executed flawlessly.
8. Provide marketing thought leadership and expert project management skills to develop and implement marketing programs on behalf of clients – e.g., research & insights, marketing strategy, campaign development, campaign delivery & optimization and campaign measurement.
9. Establish a collaborative feedback loop with Marketing Services Business Development and other key delivery stakeholders, champion continuous improvement of new operating model.
10. Serve as Marketing Services Delivery escalation point of contact and own resolution of delivery issues for stakeholders.
11. Prioritize and monitor the work of Delivery Leads responsible for implementing marketing programs, ensuring they meet client needs and execute within budget and on time.
12. Nurture, grow and deepen client relationships; establish US Client Marketing as preferred marketing partner of choice among our clients.
13. Lead and/or participate in Marketing Services Delivery business updates/reviews.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

1. 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD.

Preferred Qualifications

1. 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
2. Significant experience in marketing in financial services or payments space including financial services, fintechs, processors or merchants.
3. Successful in operating in a fast-paced, highly matrixed organization.
4. Adept leader who can operate in ambiguity and white space, drive operational improvements and excellence.
5. Authority in multiple marketing disciplines – e.g., brand, direct, research, content, social, influencer, sponsorship, events, product.
6. Deep payments knowledge and understanding of market dynamics in the areas of consumer, small business, commercial, prepaid, debit, credit.
7. Accomplished at building trusted relationships with cross-functional team members, key stakeholders, business leaders and clients.
8. Ability to structure, manage and coordinate complex projects across multiple internal/external stakeholders.
9. Demonstrated ability to collaborate and influence in a highly matrixed organization.
10. Organized, with a natural inclination for both strategic and tactical deliverables.
11. Demonstrated experience leading through organizational change including working model design, resource planning, roadmap development and business case analysis.
12. Aptitude to think creatively, identifying new and innovative ways of organizing resources and prioritizing work leading to tangible business results.
13. Work with limited direction, usually within a complex and ambiguous environment to drive fact-based recommendations, solutions, and decisions.
14. Leadership experience working in agency and/or consulting roles involving the development and delivery of comprehensive, multi-channel marketing programs.
15. Strong executive presence; excellent written and verbal communication skills; experience engaging with Executive and C-level suite audiences.
16. Expert on all Microsoft products including Excel, Word, Outlook, and PowerPoint.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 163,800.00 to 213,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.