At 8x8 Inc. (Nasdaq:EGHT) we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
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The Solution Delivery Consultant is responsible for delivering 8x8 cloud based solutions to our highly valued enterprise Customers. You will provide guidance to our customers on how to optimise their end-to-end IP network for 8x8 cloud based solutions. Provide in depth design, planning, testing and delivery of our solutions and work to troubleshoot issues quickly and effectively.
Responsibilities
Manage and maintain the customer relationship post-deployment for Customers continued growth and success
Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution
Provide guidance on hosted voice configurations, call centre design and end-points
Complete configuration, implementation and testing of 8x8 services
Provide advice to our customers on the configuration of IP networks to best facilitate VoIP
Complete detailed design documentation (call flows, user information, call management features)
Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions (Travel averages up to 10% based on customer request through the statement of work)
Provide best practice recommendations around CCaaS and UCaaS builds and design
Meet with sales and deployment teams to gather critical account information
Qualifications
3+ years of project management, customer training, technical support, or SaaS product administration
Experience with major VOIP protocols: SIP and MGCP knowledge is a plus
Working knowledge of routers, switches, and other network components
Ability to manage multiple projects simultaneously with strong planning and organisational skills
Excellent interpersonal skills demonstrated in a customer facing environment
The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role.
Salary Ranges:
$72,375.00 - $120,625.00
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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