Service Delivery Consultant (GHR) – Contract Labor Program

Service Delivery Consultant (GHR) – Contract Labor Program page is loaded

Service Delivery Consultant (GHR) – Contract Labor Program

Apply locations Plano Charlotte Pennington time type Full time posted on Posted 16 Days Ago job requisition id 24041470

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for supporting the delivery and execution of Global Human Resources (GHR) products and programs, which may include Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services or Staffing. Key responsibilities include operational process execution, quality assurance, and ensuring proper controls are in place. Job expectations include understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs.

The Service Delivery Consultant (GHR) will support operations initiatives, product administration and process documentation needs for the contract labor program. The individual in this role will partner with internal partners to support, analyze, implement, and update processes by utilizing sound process improvement models and techniques.

Responsibilities:

• Support day to day activities to deliver contract labor services globally across the bank including but not limited to: process audits, escalation support, invoice processing, and oversight of Managed Service Provider

• Engage with partners and vendors in HR Shared Services, Technology, Global Resource Management and Contract Labor Delivery to execute initiatives.

• Plan and manage discreet projects. Prioritize tasks and manage multiple ad-hoc projects.

• Gather data from HR tools and systems and conduct analysis to support a wide range of business decisions and processes. Document processes and procedures and maintain and update existing content as needed.

• Supports the evaluation of existing processes, technologies, and routines to drive process improvements

• Supports the implementation of controls to mitigate and manage compliance and operational risk

• Supports a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively

• Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements

• Supports initiatives and routines by identifying solutions that meet business needs and priorities

Required Qualifications:

• 2+ years of process delivery, business support, business controls, or human resources experience

• Outstanding communication and presentation skills (verbal and written)

• Client service orientation

• Demonstrated experience in managing change adoption with employees, managers, executives and key stakeholders

• Experience working as part of a structured project team with tight timelines and deliverables

• Proven ability to build partnerships, address issues with creative solutions and to deliver results

• Experience developing and successfully implementing new processes and practices with a commitment to strive for simplicity and transparency

• Ability to think at the enterprise level

• Must be resourceful, demonstrate exceptional organizational skills, and be able to work both independently, as well as within a team environment. 

• Strong Microsoft Word, PowerPoint, Excel, skills required

• Personal desire to learn and develop; sees coaching as an opportunity vs. a criticism

Desired Qualifications:

• In-depth knowledge of HR products and services and/or communications and training development is highly desirable

• Previous experience with staffing, recruitment, and or HR technology (VMS, Applicant Tracking, HMS) a plus

• Visio and SharePoint experience desirable

Skills:

• Payroll Management

• Process Management

• Analytical Thinking

• Critical Thinking

• Decision Making

• Business Operations Management

• Quality Assurance

• Influence

• Problem Solving

• Strategic Thinking

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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