IT Delivery Manager

Responsibilities

• Responsible for customer satisfaction related to engagements being managed through delivery.
• Participate in customer's vendor/partner excellence programs -these programs focus on rewarding partners who provide business value, demonstrate technical leadership, improve quality, bring efficiencies, and deliver cost savings.
• Responsible for on time, under budget, quality delivery of all services
• Lead, execute, validate content/estimates/model, and defend Statement of work for new potential opportunities. This involves different groups within organization and effective coordination and communication is a must.
• Participate in resource planning with resource managers.
• Track and fulfill staffing resource requests.
• Help organization in building next generation of engineers.
• Customer facing responsibilities.
• Regular connect with customer stakeholders.
• Team facing
• Track and lead internal team utilization.
• Regular 1 -1 with team members (onshore/offshore)
• Deep dive to understand constraints.
• Mentoring of next level of leadership
• Close coordination with offshore leadership