Senior Manager, Delivery experience, Product Management

West Creek 1 (12071), United States of America, Richmond, Virginia

Senior Manager, Delivery Experience, Product Management

Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers.

Delivery Experience (DE) is at the heart of our approach. Delivery Experience delivers enterprise capabilities and a common developer experience enabling Capital One to thrive in the cloud. To continue our efforts in this space, we are focusing on optimizing the experience where developers work the most, their IDE. The challenge ahead of the team is this: how might we empower the thousands of software engineers at Capital One by optimizing their developer workspaces to both accelerate development and ensure the quality and well-managed bar of each line of committed code. This work is core to Capital One's mission, changing banking for good!

As a Product Manager on the DevX Product team, you will be part of the DevX, Delivery Experience team designing and delivering best-in-class solutions that improve the quality of life of our software delivery teams while maintaining the highest quality and security standards. This role sits at the heart of transforming the Capital One Developer Experience. You will be responsible for both defining and executing a strategy to optimize the developer workspace. You will partner with tech and design partners to deliver a pre-configured workspace fit with plugins that streamline and accelerate productivity in the innermost part of the developer workflow, the IDE.

This role advocates for the needs of the customer to inform the platform roadmap ensuring the capabilities being delivered are aligned with the intended business outcomes. You will be responsible for feature definition and partnering with tech teams to deliver platform features. The ideal candidate for this role is comfortable problem solving within a white space. You are excited by working alongside a team of technical experts, and you are able to transition between vision and near term prioritization with ease. The ideal candidate for this role is also passionate about technology and deeply empathizes with internal and external customer needs. They are comfortable in conversation with engineering teams as well as stakeholders ranging from data scientists to senior leaders.

Successful candidates will also demonstrate:

• Technical knowledge and depth necessary to propose and influence new product and feature ideas, especially in the space of web APIs and their role in connecting the dots for a large enterprise
• Experience translating business strategy and analysis into consumer-facing digital products
• Knowledge on AWS Cloud Development Kit
• Experience with AWS specializing in CI/CD and DevOps expertise
• Work with key stakeholders within the organization to understand dependencies and prioritize the customers' needs
• Prepare strategic roadmaps and communicate it to Leadership and other stakeholders
• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
• Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives
• Strong work ethic as a team player and a willingness to roll up one's sleeves to get the job done

Responsibilities:

• Engaging all stakeholders (Engineers, SDLC, Architecture, Risk, and Cyber) directly through a variety of channels to serve as the voice of the customer internally - identifying new capabilities, defining product features, and working closely with development teams to get those features incorporated
• Interaction with Engineers and understanding the technical language to articulate the requirements
• Drive the product management practice within the organization, defining expectations and commitments
• Operationalizing product metrics for the products you own and building the business case for new investment
• Influencing senior stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment

We want you if you are:

• Human Centered. You'll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long-term vision for your product. You'll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision.
• Business Focused. You'll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that your team will be successful. You'll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates.
• Technology Driven. You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business. You'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're using the best tool for the job.
• Integrated Problem Solving. Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.
• Transformational Leadership. You'll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams. You'll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career.

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 5 years of experience in product management or at least 5 years of experience in product design, agile delivery, business analysis, data science, or software engineering.

Preferred Qualifications:

• Bachelor's Degree in Computer Science or Engineering
• MBA or Master's degree
• 5+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.