Service Delivery Manager

Service Delivery Manager

Job Responsibilities:

• Overall Program Management: manage project execution, including resources, communications, meetings, project plans, project metrics, and project scope.
• Monitor and track the progress and report of the project to client stakeholders.
• Risk and issue management and escalation and resolve any blockers to achieve successful delivery.
• Change management process including identification, initiation, communication, and processing.
• Coordinate vulnerability management events, repaving, and patching.
• Maintain a maintenance calendar across multiple Cloud applications inclusive of App and DB tier.
• Maintain contact list of developers to perform infrastructure management and maintenance events.
• Communicate across teams to coordinate repaving/patching/maintenance activities.
• Identify opportunities for automations/continuous process improvement/cost optimization.
• Identify DR strategy of the applications and support their periodic testing.

Salary and Other Compensation:

This position is accepting applicants until 11/11/2024.

The annual salary for this position is between ($73,000) - ($116,000) depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance.
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term/Short-term Disability.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer M/F/D/V