Director, Salesforce IT Service Delivery

Job Description
Position Title: Director, Salesforce IT Service Delivery Lead
Your role
The Director, Salesforce IT Service Delivery Lead will oversee the implementation, optimization, and support of Salesforce solutions within our organization. This role is vital for ensuring our Salesforce systems effectively support sales processes, boost productivity, and provide exceptional service to end-users. Additionally, the Director will lead a continuous improvement program to enhance the quality, consistency, and satisfaction of Salesforce technology delivery. The ideal candidate will have strong experience in IT service delivery, including managing implementation teams and internal resources, and will be adept at meeting Salesforce system requirements on time, within budget, and to a high standard of quality.
What you'll do

• Develop and execute the strategic roadmap for Salesforce solutions in partnership with business leaders and in alignment with business goals and objectives.
• Lead a team of Salesforce specialists, developers and support staff to ensure high-quality service delivery, alongside collaborating with implementation partners.
• Oversee the end-to-end delivery of Salesforce services, including implementation, customization and ongoing support.
• Serve as the primary point of contact for all Salesforce-related matters within the IT organization.
• Work with business stakeholders to understand their business processes, prioritize information needs, and translate business requirements into systems solutions.
• Provide thought and technical leadership and best practices on the Salesforce platform.
• Manage solution design to transform and migrate the businesses processes, approvals, products and best practice into Salesforce.

What you'll need

• Must be a citizen or green card holder with broad experience in IT service delivery, with a strong focus on Salesforce systems.
• Experience in Project delivery with Salesforce.
• End-to-End implementations with integration with CPQ, ERP, eCommerce, and Partner Portals.
• Should be well versed in Salesforce, CRM architecture, CPQ and ERP Architecture.
• Excellent communication, leadership and interpersonal skills.
• Experience in all aspects of Salesforce Administration and Configuration.
• Solution Design for the Integration of Salesforce Data with the rest of the Enterprise applications.
• Experience of Contract Lifecycle Management, preferably the Conga platform
• Experience with cloud platforms, security, integration, and scrum agile delivery model
• Salesforce certification is plus

A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
A bit about our Digital team
IT
Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it's a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.
This is an exciting time to join our business so apply now and make your mark on our future.
Notes:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.