Delivery Consultant - Plex

Troy, Michigan, United States
United States of America Pennsylvania (remote)
Columbus, Ohio, United States
Philadelphia, Pennsylvania, United States
United States of America Michigan (remote)
United States of America Ohio (remote)

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Job Description

Our Plex team is looking to add a Delivery Consultant to support domestic and international customers. As a manufacturing expert, your mission is to ensure customers successfully implement the Plex Smart Manufacturing Platform and develop the customer team into self-sufficient Plex experts. You will use your experience in ERP, MES, Materials Management, Supply Chain, Accounting or Quality to provide consulting leadership to customers within the manufacturing industry. You will report to the Manager, Professional Service - Plex.

Your Responsibilities:

• Provide multi-faceted services for customers including: new implementation; solution optimization design and implementation; packaged services; product and services expansion projects
• Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines
• Build formal and informal relationships with customers and internal team members
• Monitor and deliver to a mutually agreed project plan and implementation timeline
• Gather and create accurate requirements for software configuration designed to meet the true business needs of the customer
• Gather information, research and manage customer support requests from creation to completion
• Communicate appropriate options for resolution and status in a timely manner
• Collaborate with Support Services to resolve customer support requests
• Manage timelines and deliverables with internal departments and customers
• Conduct workshops
• Implement and test software configurations
• Travel to customer sites as required
• Provide on-site support at go-live events
• Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System

The Essentials - You Will Have:

• Bachelor's Degree
• Travel up to 75% of the time
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• 5+ years of consulting experience in manufacturing
• Prior Plex experience is a plus
• Project Management skills
• Relationship development
• Consulting skills
• Experience testing and validating software configuration both internally and with clients
• Able to configure software to meet customer requirements
• Able to troubleshoot and solve issues
• A valid U.S. Passport

"This position is part of a job family. Experience will be the determining factor for position level and compensation".

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

To learn more about our benefits package, please visit at

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.