Senior Program Manager, Product Delivery

We are seeking a Senior Program Manager (Product Delivery) to join our PMO team and lead program and project management efforts for the designated business unit(s). This individual will be responsible for understanding business objectives, ensuring proper program planning, and consistent execution of these objectives within a budget and with minimal disruptions. This role reports to the Director, Product Delivery Program Management, and is based remotely across Canada and/or the United States (in accordance with Hootsuite's local employment entities). In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model.

WHAT YOU'LL DO:

Program Planning:

• Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each priority.
• Drive communication with cross-functional teams to ensure alignment during the planning phase.
• Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities.

Program Execution:

• Implement a 'two-week sprint' mentality and schedule, promoting agile project management methodologies within the team.
• Monitor progress and adjust execution strategies as needed to overcome obstacles and ensure timely delivery of projects.
• Facilitate regular check-ins and updates with stakeholders to maintain alignment and visibility throughout the project lifecycle.

Governance:

• Establish and maintain standardized processes and guidelines for program management within the assigned area.
• Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement.
• Provide ongoing training and support to team members in the adoption of best practices for planning and execution.

Launch Operations Partnership:

• Collaborate with the Launch Program area to develop and implement strategies for seamless integration of projects into launch operations.
• Share insights and lessons learned from previous projects to improve overall delivery processes.
• Establish clear communication channels between program management and launch operations teams to ensure transparency and alignment.

Data Analysis:

• Collect and analyze relevant data to identify trends, risks, and opportunities for improvement within projects and across the program area.
• Develop and present regular reports to leadership, highlighting key insights and providing actionable recommendations for course correction.
• Implement data-driven decision-making processes within the program management team to ensure informed and effective planning and execution.

CTO/CPO Leadership Partnership:

• Act as a liaison between the program management team and CTO/CPO leadership, providing regular updates on progress, risks, and challenges.
• Collaborate with leadership to develop and implement strategies to address business objectives and drive continuous improvement.
• Participate in strategic planning sessions to help shape and prioritize objectives for the business unit.

Resource Allocation and Capacity Tracking:

• Monitor resource utilization and capacity within the assigned area, proactively identifying potential bottlenecks and adjusting allocations as needed.
• Collaborate with leadership to prioritize projects and allocate resources based on business needs and strategic objectives.
• Develop and maintain tools and processes for tracking resource availability, commitments, and overall capacity.

Escalated Issue Resolution:

• Act as a point of escalation for issues impacting team performance or project delivery, working with stakeholders to identify and implement solutions.
• Provide guidance and best practices to team members on effective issue resolution and risk mitigation strategies.
• Foster a culture of proactive problem-solving and continuous improvement within the program management team.

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

• Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
• One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
• Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
• Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
• Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
• Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.