Program Manager, UAE National, Delivery Experience

Program Manager, UAE National, Delivery Experience

Job ID: 2782549 | Q-Express Documents Transport - G25

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and an entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.

The Delivery Experience team is looking for a Program Manager to drive DEX related initiatives within the MENA region. This role will be a combination of program ownership and business strategy ownership to ensure customers in the region have the best delivery experience when they order from Amazon. In this regard, the role is a blend of the following dimensions - business strategy, program value assurance, and operational excellence.

The right candidate will be able to assess what is most important for customers and our business and lead change. The program owner will drive the vision for DEX improvements in MENA, manage the execution once the vision has been aligned across all stakeholder groups, and ensure timely launches of initiatives. Successful candidates will have a history of driving insights from data and the ability to influence cross-functional stakeholders. The candidate should excel at working in teams and collaborate with teams to arrive at consensus.

BASIC QUALIFICATIONS

- 2+ years of program or project management experience

PREFERRED QUALIFICATIONS

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement documents

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.