HR Service Delivery Representative
Remote
12 Months
2 Positions
• .one position is a short term need for an implementation and will run through year end and can be potentially extended after reassessing
• The other role will be ongoing and will run through the end of 2025 and requires Compensation & benefit experience
• QUALIFICATIONS: Education: Minimum -Bachelor's degree or equivalent relevant experience Minimum Qualifications: • 1-3 years Human Resource or equivalent experience • Strong knowledge of Workday applicant tracking system. • Superior standard of discretion and confidentiality; does not compromise the integrity of HR's role as the steward of highly sensitive information. • Effective written and verbal communication skills with all levels of the organization • Ability to work independently, handle pressure, multi-task, and prioritize work at all times. • Excellent attention to detail and high degree of accuracy and consistency • Comfortable in a fast-paced, global work environment. • Strong MS Office skills required. Preferred (any of the below will be a big plus): • Experience / knowledge of HR benefit programs • Experience running and reviewing background checks • Experience supporting/ working knowledge of Leave of Absence programs • One of the 2 roles will need to have compensation and benefits experience"
Description:
The HR Service Delivery Representative is responsible for providing support to current and former employees, Human Resources, and other internal/external customers.
As the first point of contact, handles a large volume of queries related to HR policy/process, Tuition Reimbursement, Onboarding, I9 Compliance, Employee Referrals, Terminations and General HR Programs, Process and Systems.
Must be comfortable with multi-tasking in a fast paced environment.
Ensure all service level agreements are met/exceeded.
Provide timely professional and courteous response to customer queries.
Educate customers on the HR Services available and encourage use of self-service tools such as the HR Portal knowledge base and other systems.
Provide assistance in navigating self-service and HR technology tools as appropriate.
Respond to routine HR related queries within generalist scope and areas of expertise.
Take appropriate investigative action, determine root cause of issue, subject matter input required, and access information/data necessary to ensure appropriate resolution.
Keep customer abreast of the handling of their query, advise of the action taken and timescale for resolution.
Process transactions in support of HR functions, including background checks, data entry, filing, sending correspondence, etc. Act as Service Delivery liaison and main interface to HR COE and other HR colleagues to ensure efficient, accurate and timely resolution of cases.
Research and resolve candidate/manager/employee inquiries as needed
QUALIFICATIONS:
Education:
Minimum -Bachelor's degree or equivalent relevant experience Minimum
Qualifications: • 1-3 years Human Resource or equivalent experience
• Strong knowledge of Workday applicant tracking system.
• Superior standard of discretion and confidentiality; does not compromise the integrity of HR's role as the steward of highly sensitive information.
• Effective written and verbal communication skills with all levels of the organization
• Ability to work independently, handle pressure, multi-task, and prioritize work at all times.
• Excellent attention to detail and high degree of accuracy and consistency
• Comfortable in a fast-paced, global work environment.
• Strong MS Office skills required. Preferred (any of the below will be a big plus):
• Experience / knowledge of HR benefit programs
• Experience running and reviewing background checks
• Experience supporting/ working knowledge of Leave of Absence programs
• One of the 2 roles will need to have compensation and benefits experience"