Role: IT service delivery manager
Location: Bellevue, WA
Hire Mode: Contract -Hybrid
Responsibilities:
Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high-quality response.
Responsible for ensuring compliance with defined service level agreements (SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
Experience:
10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
Strong multi-cloud (preferred AWS & Azure) and operations management skills.
ITIL or similar certifications strongly preferred .
Excellent communication, research, analytical, and documentation skills.
Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.