At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
PURPOSE AND OBJECTIVES
The Delivery Executive (DE) provides effective project / program oversight for one or more Value or Strategic accounts. In this partially billable role, the DE works closely with the customer, the Services Client Partner, and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of the customer relationship. The DE is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go-live. In addition to delivery support, the DE is responsible for positioning additional SAP Services in support of the success of the customer.
EXPECTATIONS AND TASKS
- Assists the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating, and coordinating multiple SAP LOBs and partners as required.
- Builds credibility / trust with Strategic & Value Account customers in solution support implementation phase, continually reinforcing the value of SAP solutions and services by establishing proactive relationships that provide the foundation for future.
- During implementations, manage overall services relationship between customer, partner and SAP to ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting.
- Business development - actively identifies and develops business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account.
- Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level.
- Provides guidance to the SAP project team including resource strategy, issues and escalation management, project execution and general information.
- Provide talent and workforce management by following a strong career framework which includes skills enhancement and career development planning.
- Support administrative and cultural excellence by demonstrating behaviors consistent with our values based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Bachelor's degree is required, Master’s degree preferred.
WORK EXPERIENCE
- 10-15 years SAP services sales and services delivery experience including services management experience. Major Systems Integrator experience preferred.
- ERP implementation leadership experience required including PMP certification.
- Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
- Proven ability to build trusted relationships at the client executive level.
- Ability to effectively manage and resolve client escalations.
- Demonstrated leadership by example style in managing teams and clients.
- Prior experience leading SAP implementation teams is not required but strongly preferred.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. The targeted combined range for this position is 240900 - 409600 (USD) USD.
Requisition ID: 406588 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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