Program Delivery Coordinator, Soft Services

Program Delivery Coordinator, Soft Services

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsible for coordinating events within Client’s facilities and ensure they are delivered as expected and required by internal organization business units (OUs) including but not limited to managing event access for VIP visitors, acting as an interface between internal OUs and third-party vendors as well as internal touch point organizations like FM, Meeting and Events or Design and Construction amongst others.

Provide support to the Facilities team to maintain the site in optimal conditions in all processes related to soft services such as janitorial, food services, reception and mail room.

Key Responsibilities and Accountabilities include:

• Ensure an ongoing operation for food services, janitorial, Business Center and Front desk services.
• Support the Facilities Manager to guarantee soft services continuity and compliance with the response times defined on the work orders response priority matrix.
• Engage and work closely with the meetings and events team to provide support in an orderly and efficient fashion ensuring compliance with applicable events guidelines, procedures, templates, protocols and visitors policy.
• Leverage available guidelines and industry best practices to support soft services programs as appropriate.
• Critically assess and adjust the overall work experience management plan changing needs.
• Address and respond to sensitive situations.
• Troubleshoot issues and seek to remove barriers before, during, or after its day to day activities.
• Respond to potential issues that may arise during the ongoing soft services operation and ensure the right communication occurs with the facilities teams to timely bridge any gap/issue.
• Identify and solve problems that may arise, sometimes with limited information.
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
• Ensure compliance with corporate events company policy, Janitorial, Food Services, Security, EHS and Facilities requirements and local applicable regulations for events.
• Maintain request and approval records to ensure accurate and timely information/documentation is available at any time.
• Develop and implement effective supplies (i.e., Janitorial, Food, Office) inventory controls.
• Conduct and/or coordinate periodic inspections to ensure the space experience is consistent, and common areas are tidy, clean and safe.
• Nurture a conducive, responsive and proactive environment with a high teamwork and cooperation spirit among partners (third party vendors, business key stakeholders and/or property owners).
• Provide coverage in reception whenever needed due to medical LOA or PTO.
• Other duties as assigned.

Requirements

Academic Background:

In-Progress or completed degree (or equivalent) from an accredited university/school in Business, Hospitality or a related career.

Experience:

2+ Years of demonstrated customer service and communication skills, both verbal and in writing.

2+ Years Facilities Management experience including managing soft and events services in corporate offices and working with regional multinational companies.

1+ Years of experience in managing office and kitchenette supplies for a large group of employees.

Experience working in Hospitality field.

Desirable: Experience working with Windows, Word, Excel, and PowerPoint.

Skills:

• Proven ability to think strategically.
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities.
• Demonstrated follow up skills in a fast-paced changing environment.
• Ability to apply critical thinking and identify issues for problem solving.
• Ability to build strong relationships and influence others while working in a cross functional environment.
• Ability to forge and relationship building across various internal departments within an organization.
• Communication and organizational skills.
• Time management and ownership of deliverables.

Languages:

Fluent in Spanish and English. Portuguese is a plus.

Location:

On-site – San Jose, CR