Account Manager - Email Channel Delivery

Job Description

As an Account Manager, Email Channel Delivery, you’ll be responsible for the day-to-day management of email programs, driving cross-functional conversations, and overseeing the execution of plans and program elements.

This position requires you to oversee the management of the day-to-day execution teams and work in collaboration with internal Enterprise account teams. It also requires you to communicate and coordinate regularly with other departments including creative, technology, data, production, and QC.

Responsibilities

1. Be a prepared, passionate subject matter expert (SME) regarding all things email channel
2. Add value to the client’s business, become an invaluable member/partner of the Enterprise client business team
3. Be self-motivated to provide solutions in a positive and collaborative manner
4. Maintain detailed status reports, run status meetings
5. Provide detailed monthly metrics around program performance. Prepare PowerPoint presentations, analyze results, and present to teams
6. Monitor & manage deliverability and inbox placement
7. Uphold strong process commitment for all programs
8. Be a team leader, responsible for motivating and mentoring the team, addressing areas of need, and ensuring the highest possible quality of work generated by the team
9. Service accounts directly and indirectly, updating and including the internal leadership teams when needed
10. Work with the client and various internal teams to ensure requirements are clearly understood and documented and that projects are managed and delivered according to expectation
11. Be service-oriented and deliver flawlessly
12. Understand the inner workings of the organization to create informed recommendations on innovations, trends, and process efficiency

Qualifications

1. BA/BS in Marketing, Business, Communications, Web Design and Development, Computer Science, Information Technology, or related field; or equivalent experience
2. Have a minimum of 5+ years of account coordination/ account management experience in the email channel
3. Have superior time management and prioritization skills
4. Be confident. Be self-motivated. Be a quick learner. Be assertive
5. A basic understanding of HTML/PCM helps when trying to identify issues with content or email templates
6. Be calm, cool, and collected under pressure. Having strong interpersonal skills is key
7. Be passionate about success for yourself and the client
8. Have excellent verbal and written communication skills
9. Be fearless of analytics and learning new systems
10. Ability to manage multiple projects concurrently
11. A team player who also works well independently, thinks creatively, solves problems, and takes initiative
12. Passionate about marketing and technology
13. Comfortable with tight deadlines; organized, efficient, detail-oriented, and able to multitask
14. Ability to work effectively within a team in a fast-paced environment