Group Product Manager - Driver Experience

ABOUT OUR COMPANY

• As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.

OUR DREAM

• We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognized as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.

OUR PEOPLE & WAYS OF WORKING
At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company-wide development programs - including our Diversity, Mentoring and Sustainability programs.
THE ROLE IN SHORT:

• We are expanding and seeking a Group Product Manager to steer our global product vision & strategy for our customers' driver experience.
• The Group Product Manager for Driver Experience will oversee the strategy and development of mobile applications and hardware devices for drivers, with a global scope.
• This role includes supervising product managers responsible for driver devices & tablets, driver behavior & coaching, and mobile application solutions, as well as collaborating closely with R&D, UX / UI, and regional teams in Europe, North America, and Latin America. Strong leadership and expertise in global product management and driver-centric technologies are essential.

WHAT WILL I BE DOING:
STRATEGY

• Develop our global vision (6-18mo) for driver experience integrating mobile apps and hardware (e.g., tablets, light bars), and represent this vision with global executive team; specifically, this product portfolio includes:
• Driver Mobile applications
• Driver Devices & Tablets
• Driver Behavior & Coaching
• Mobile Electric Vehicle (EV) Solutions
• Own & move objectives and metrics across our portfolio of driver solutions to support business outcomes, and anticipate & propose team resource needs to support future ambitions.
• Own & evangelize our overall roadmap for driver solutions across the business, including providing regular updates / reporting to executive team.

DISCOVERY

• Deeply understand and ensure all PMs understand customer & market needs for their solutions, including coaching PMs to build research & discovery competencies.
• Drive global improvement and innovation in driver-focused software and hardware solutions, staying updated on industry trends and integrate new technologies.
• Champion data-driven mindset across the team, embedding focus on device and app usage, driver engagement, and feature performance across PMs to improve decision-making and business outcomes.
• Steer prioritization on new developments across the portfolio of driver solutions, applying sound judgement to arbitrate priorities & capacity across PMs and development teams where required.
• Collaborate with UX / UI and R&D leadership to align support for new product initiatives, and support & coach to PMs to develop technical competencies in solution & experience design.

DELIVERY

• Ensure that all PMs focused on driver solutions are rigorous in defining well-formed, initiatives with clear purpose, requirements, and plan ready for development.
• Collaborate with R&D and UX/UI leadership to align capacity and support timely delivery of agreed roadmap priorities, including escalation & resolution of significant risks or blockers.
• Ensure that PMs and development teams have feedback loops in place to validate quality of what is implemented and incorporate learnings into future iterations.
• Collaborate with regional go-to-market (G2M) teams to ensure successful launch and scale-up of solutions, including offer packaging and pricing.

GROWTH

• Directly manage, coach, and develop PMs and POs focused on driver solutions, including providing regular behavioural and task-level feedback, defining & monitoring career plans and development plans, and completing performance appraisals.
• Contribute to and champion standards of excellence across our Product team to support individual and team performance.
• Leads end-to-end hiring and onboarding process for new PMs or POs join the team for driver solutions
• Develop & retain high performing team members and identifies signals of attrition or burnout; anticipate future hiring roadmap for the Agile Delivery Stream over 6-12 months

TO BE SUCCESSFUL YOU WILL LIKELY HAVE:

• A bachelor’s degree with a track record of continuous professional growth; MBA or advanced degree preferred
• 6+ years direct involvement with information technology / SaaS applications, including at least 3+ years of performing strongly at PM- or SPM-level
• Demonstrated experience delivering results in a changing environment, with proven capability as an individual contributor
• Demonstrated experience in coaching and developing SPMs, PMs, and POs, ideally in a direct line manager capacity
• Experience with driver-focused applications and hardware (e.g., tablets, light bars) a plus
• Demonstrated experience in delivery, design, and product tools (eg, Jira, Aha!, Figma, MixPanel)
• Advanced understanding of UX / UI design heuristics and design processes
• Advanced understanding of technology applications & architecture and solutioning processes
• Advanced understanding of go-to-market methodologies, including pricing techniques
• Strong ability to collaborate, communicate, present and negotiate effectively
• Sound judgement and decision-making skills
• High quality standards for work output with excellent attention to detail
• Native or fluent English speaker, other any languages are an assets with particular focus on French and/or Brazilian Portuguese