We are Now Hiring a Service Delivery Manager in Las Vegas, Nevada!
Transdev is proud to offer:
Competitive Salary: $77,000 annual salary
Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
Paid time off & vacation
Career Advancement Opportunities
Our Service Delivery Manager is responsible for the following:
The Service Delivery Manager is a key member of the extended local leadership team by providing 24/7 management presence to frontline operations staff.
Monitors and evaluates daily Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, customer complaint data, attendance, accident data, and other operations related functions.
Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected.
Responsible for implementation and support of business-critical operations technologies (VDS, Zonar, AVL etc) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.
Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.
Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations.
Develops manpower requirements for Window, Road Supervisors, and assists with evaluating patterns for revisions.
Holds routine meetings with Window and Road Supervisor staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
Completes necessary daily and/or weekly reports for company and client to ensure Service Quality.
Tracks and maintains employee attendance, and VDS systems.
Recommends and disciplines operations personnel.
Informs General Manager of potential risks in the operation.
Ensures staff are well trained and being successful.
Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
Responsible for maintaining positive employee and labor relations including regular engagement with frontline operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
Performs all other duties as assigned and may assist with other areas based on location needs.
To qualify as a Service Delivery Manager, you’ll need the following:
A high school diploma or equivalent
Must be skilled in customer service delivery, problem-solving, and decision-making.
Excellent communication and negotiation skills, ability to influence without authority.
Must have a working knowledge of ADA law and ADA service requirements.
To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
To be able to work a flexible schedule which may include weekends
A minimum of three years of Supervisory experience
Exceptional customer service skills and professional Customer-focused telephone manners
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
Job Category: Operations Management & Supervisory
Req ID: 3430
Pay Group: 2Y9
Cost Center: 226
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