Director, Product Delivery (Salesforce COE)

Overview:

The Director of Product Delivery will lead and oversee the strategic planning, execution, and management of Salesforce-related initiatives within the organization’s Technology team. This role is responsible for ensuring efficient and effective delivery of Salesforce solutions, aligning with business goals, and optimizing the value of technology investments.

Responsibilities:

1. Strategic Leadership:
   • Collaborate with business stakeholders, including sales, marketing, and customer service, to understand their needs and translate them into Salesforce product requirements.
   • Develop a clear vision and roadmap for Salesforce product delivery, considering both short-term goals and long-term strategic objectives.
   • Align product delivery efforts with the overall digital transformation strategy of the organization.
2. Product Ownership and Roadmap:
   • Manage resources who will define and prioritize features, enhancements, and customizations for the Salesforce platform.
   • Oversee product managers, business analysts, and development teams to ensure timely delivery of product features.
   • Monitor industry trends and best practices to inform the Salesforce product roadmap.
3. Application Development and Configuration:
   • Oversee the development and configuration of Salesforce applications, ensuring adherence to best practices and standards.
   • Collaborate with development teams to design and implement scalable solutions.
   • Drive continuous improvement in application development processes.
4. Data Support and Analysis:
   • Manage data-related aspects of Salesforce, including data modeling, integration, and data quality.
   • Work with data analysts to extract meaningful insights from Salesforce data.
   • Ensure data security, compliance, and privacy within the platform.
5. Governance and Risk Management:
   • Partner with the Program Management and Governance team to adhere to, including change management, release management, and security.
   • Mitigate risks related to product delivery, such as scope creep, resource constraints, and technical challenges.
   • Collaborate with legal and compliance teams to ensure adherence to relevant regulations.
6. Stakeholder Management:
   • Engage with implementation partners, success management teams, and external consultants to align on project goals.
   • Define roles and responsibilities for each stakeholder involved in Salesforce projects.
   • Foster a collaborative culture within the CoE.

Qualifications:

Education & Experience

Required:

• Bachelors or Masters degree in Business, Computer Science, Computer Engineering, Electrical Engineering, System Analysis or a related field of study, or equivalent experience
• 10+ years of experience in strategic and operations planning and/or business analysis
• 10+ years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment

Preferred:

Knowledge & Skills

• Knowledge of business ecosystems, Cloud SaaS, Cloud Infrastructure as a Service (IaaS), Cloud Platform as a Service (PaaS), service-oriented architecture (SOA), APIs, data, microservices, event-driven IT and predictive analytics.
• Knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management
• Familiarity with information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks
• Understanding of the different types of agile principles, methodologies and frameworks, especially those designed to be scaled at the enterprise level
• Strong leadership skills with exceptional soft and interpersonal skills, including teamwork, facilitation and negotiation
• Strong consulting skills such as targeted communications, engagement management, stakeholder management and business development
• Knowledge of all components of enterprise architecture, business and IT principles and processes
• Familiarity with basic graphical modeling approaches, tools and model repositories
• Excellent analytical, planning and organizational skills
• Excellent written, verbal, communication and presentation skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences

Salary and Benefits:

Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience: $130,300 - $195,405.

Additional benefits include medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.