Special Projects Manager - Service Delivery, Workforce Services

Company Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description

• Plans and executes special projects working collaboratively with the Service Delivery Team, relevant corporate departments, operations and any vendors that may be engaged in the project transitions
• Regularly schedules and hosts calls with all parties involved to check on progress, identify roadblocks, adjust schedules, and update plans
• Consistently utilizes agreed-upon project management software application
• Develops, coordinates, and plans training sessions to support the rollout of special initiatives
• Provides routine updates and formal reports to internal parties
• Identifies process improvements needed and works across vendors, functions, and departments to implement necessary changes
• Liaison between Service Delivery Team, corporate departments, and field operations to ensure needs are met and resources are applied effectively
• Identifies opportunities to standardize processes in the field to bring unity around business processes to result in significant financial impact and consistency of service for our internal and external customers
• Researches and analyzes basic and complex issues surrounding the processes and systems
• Makes recommendations surrounding improving processes and practices that align with Equus' goals and compliance standards
• Facilitates implementation of change management initiatives, as assigned
• Identifies and promotes methods for improving service delivery and business practices through automation which may include systems using artificial intelligence
• Communicates changes and may provide training to impacted business units
• Accountable for the quality and timeliness of projects
• Responds to issues in any of our operations and follow those issues through to resolution
• Other duties as assigned

Qualifications

• Bachelor's degree; Master's degree preferred, or equivalent combination of experience and education
• Three to five years of consulting or project management experience desired
• Experience and knowledge of technology solutions to include basic design, user testing, data mapping and conversion of operational systems including but not limited to Learning Management, HRIS, Case Management; Fiscal Management , Communication Applications and Artificial Intelligence process design
• Organizational design and/or leadership experience preferred
• Six Sigma, PMP, and/or Change Management certification preferred
• Strong business acumen and attention to detail
• Advanced user of Microsoft Office suite products
• Familiar with web based applications, database management, user interface/security and integration of third-party software solutions
• Ability to communicate effectively with a wide variety of audiences including at an executive level
• Must be willing to travel - travel is not anticipated to exceed an annual average of 15% but may vary seasonally depending on need

Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.