HR Service Delivery Associate
Apply remote type: Hybrid: Work in Office Part-Time
locations: IND-Hyderabad-Sohini Tech Park, 3rd Floor, Financial District
time type: Full time
posted on: Posted 3 Days Ago
job requisition id: R0029204
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Summary: An exciting opportunity has emerged at Epiq due to the maturity and evolution of our human resources shared services model. As a HR Service Delivery Associate, you will come with an experience of 1-2 years and will be required to provide exceptional customer services as the first point of contact for Human Resources support of associates, management, external clients, and HR internal teams. This includes evaluating and analyzing the request or concern, quickly interpreting the situation, determining the appropriate resolution or escalation, and communicating the resolution to the Lead, consistent with Service Level Agreements (SLAs) core responsibilities. In this role, you are required to process transactions and requests for onboarding, internal movement, offboarding, and document management.
Roles and Responsibilities:
- Working on case management resolving Tier 1 and Tier 2 HR queries from employees and stakeholders
- Maintain HR system (Workday & SAP) with accurate and updated information
- Learning and executing HR processes across the Hire to Retire domains within the Team
- Communicate and distribute processes and other relevant documentation to employees needed to resolve the query/issue
- Adhere to agreed KRAs and customer service standards
Education Background:
- Master’s in business administration
- Post graduate diploma in Business Management
- Completion of internship - preferably in Human Resources
Technical Skills:
- Understanding of Human Resources flow - Hire to Retire
- Understanding/Knowledge of the HR Subject
- Understanding/Knowledge of a HR tool - HRIS (SAP, Success factors, Workday, any in-house tool, etc.)
Soft Skills:
- Good communication skills - Articulation and comprehension
- Understanding of the language as it will demand to interact with global employees
- Basic understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
- Attention to detail and ability to work towards deadlines
Proficiency Level:
- Communication: Practitioner Level - Ability to understand the concept, articulate and comprehend.
- Confidentiality and Adaptability: Beginner level - Able to understand the data, criticality, and complexity around it.
- Database Management: Fundamental Awareness - Able to understand the need for data, knowledge of maintaining it at the right place and executing as required.
- Coordination: Beginner level - Understanding the basic concept of connecting with multiple resources/activities together and executing the same.
- General Administration: Beginner Level - Perform basic office support functions such as operating HR process timekeeping, records management, tool management. Understanding and making decisions and executing them as per the guidelines.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans, and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
About Us
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions, and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance, and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise, and deliver confidence to our clients around the world.
We strive for a cohesive, collaborative environment that focuses on group achievement.
With over 8,000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.
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