Technical Delivery Team Manager

The colleague will be the primary liaison between the Line of Business and the Development/Implementation Teams. Working independently, the colleague is capable of leading by role or influence, as well as fulfilling or supporting many different roles on an iterative software development team including project manager, continuous improvement consultant, quality analyst, business analyst, or functional analyst. The primary responsibility of this role includes working with LOB stakeholders to understand their business and technical requirements, building and managing the product backlog (projects & enhancements), and successfully leading projects through their respective life-cycles.

Skills Needed:

• Deep BSA skills with ability to work on complex, highly visible projects
• Technical background with knowledge of how systems are integrated (APIs, Schedulers, etc.)
• Project or Program manager experience
• Experience in all phases of product, software, and testing lifecycles
• Able to serve as a liaison between business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
• Skilled at defining and documenting business and functional requirements for ongoing system enhancement initiatives in iterative software development environments
• Strong investigative, analytical and interpersonal communication skills, with the ability to work independently or as part of a team
• Strong knowledge in software delivery: Waterfall, Agile/Iterative, and/or Scrum
• Knowledge in Continuous Improvement (CI) methodologies
• Able to proactively identify risks, and drive action to prioritize, mitigate, and resolve issues
• Familiarity with all types of technical documentation (process maps, BRDs, system diagrams, user experience, application maps, test plans, use cases, test cases, etc.)
• Strong organizational skills and the ability to manage a vast array of information

Tools Utilized

• IBM BlueworksLive (Process Modeling Tool)
• Microsoft Office Products
• ServiceNow PPM (Project Management)
• Microsoft Azure (Test and Defect Tracking)
• Microsoft Project (Project Planning)

Basic Requirements

• Bachelor’s Degree in a Technology Field
• 7-10 years’ experience in BSA/Project Management