Business Analyst - Services Delivery

Company Description

RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems.

RedMane has earned an exemplary service reputation that prioritizes a highly collaborative culture. Our primary objective is to ensure the solutions we design and implement meet or exceed the needs of our clients for their mission-critical systems.

The diverse and passionate teams within RedMane address complex, real-world challenges. Technology is just our tool.

The Role

RedMane has a full-time opportunity for a Business Analyst as we continue to grow our Chicago-based practice. As a business analyst, you will work within our project teams, designing and configuring integrated software solutions for customers in a variety of business domains, including Health and Human Services, Utilities, Probation, Higher Education, Healthcare, and more.

Our solution offerings include custom design, integrated solutions that leverage third-party software and COTS products, and highly configurable, low code case management solutions that incorporate leading-edge technologies. These include cloud-based mobility, data analytics and visualizations, artificial intelligence, and machine learning.

Responsibilities

• Plan and lead Joint Application Design (JAD) sessions.
• Elicit and document business and functional requirements from project stakeholders.
• Design and document user interfaces (web, mobile).
• Design and document system interfaces for integrated solutions.
• Collaborate with customers and RedMane technical resources to validate solution approach and feasibility.
• Create functional design documents.
• Configure solutions that are built upon our SaaS case management platform.
• Support team members through the development and testing of functional designs.
• Support client team members as they go through user acceptance testing of delivered solutions.
• Provide status reporting, quality assurance monitoring and ensure adherence to procedures and policies.

Qualifications

• Aptitude, intelligence, and desire to learn diverse technologies.
• Ability to lead design sessions and workshops with clients to capture functional requirements.
• Ability to focus on high-quality work under pressure.
• Direct and succinct verbal and written communication style with the ability to articulate technical concepts to a non-technical audience.
• Problem-solving and critical thinking skills.
• Proficient in Microsoft Office suite of products including Word, Power Point, Excel, and Visio.
• Experience designing and documenting requirements for an integrated solution with interfaces to third-party and external systems.
• A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.
• A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others.

Benefits

• A flexible work environment that includes hybridized locations and schedules with frequently catered lunches in the office.
• Market-based compensation with a full range of benefits including medical, dental, vision, 401(k), short and long-term disability insurance, etc.
• A culture that promotes and fosters career growth through professional training and mentoring.
• An employee wellness program that includes free access to professional fitness coaches, structured dietary/nutrition plans, weekly Pilates classes in the office, and events that range from 5k's to triathlons.
• Opportunities to give back to the community through our RedMane Community Impact Team which organizes events like Feed My Starving Children, Toy Drives, and other charitable activities.