Central Transport Supervisor / 40 Hours / BWH Central Transport

Job Description - Central Transport Supervisor / 40 Hours / BWH Central Transport (3278878)

Under the general direction of a Manager and within established hospital and department policies and procedures, supervises department functions in area of assigned responsibility. Make daily operational decisions consistent with the missions of the hospital and the department. Coordinates deployment of resources to meet functional requirements. Participates in the development and implementation of policies and procedures.

Responsibilities:

1. Promotes and facilitates patient/client-focused service with an emphasis on patient comfort and attaining a high level of client satisfaction.
2. Directly supervises Central Transport Service personnel to ensure adequate productivity and accurate transportation and/or distribution of patients, mail, specimens, and patient-related equipment within the hospital and area hospitals.
3. Responsible for the daily supervision of up to 40 Central Transport and equipment employees performing patient transport and/or delivering patient care equipment.
4. Assists Manager with various human resources functions including, in part:
1. Interviewing, evaluating & disciplining front line staff
2. Providing on-the-job training to subordinates
3. Interpreting, implementing, and auditing compliance for policies, procedures & practices
4. Developing and maintaining daily work schedules, adjusting resource allocations as required
5. Works closely with Central Transport Services director and manager to coordinate all activities related to maintaining the smooth flow of assignments and equitable distribution of responsibilities for Central Transport Service personnel.
6. Uses computerized dispatch system to ensure that employees are properly using the system to enter their assignments for pick-ups and completion of assignments.
7. Makes recommendations relating to resource allocation and systems management. Coordinates distribution/utilization of equipment related to patient transport in a cost-effective & productive manner.
8. Develops & maintains effective working relationships with internal customers, staff of test-sites, and other departments, including the ESD staff.
9. Assists the department in determining and implementing new or alternate procedures, e.g., infection control procedures.
10. Follows up on incidents reports by gathering information, contacting people involved, and determining corrective action to be taken with the approval of the department director.
11. Capable of performing all work duties of dispatchers, equipment techs, and Transporters as needed.
12. Performs other related duties as assigned or needed to support patient transport and equipment services.

Qualifications:

High school diploma required; associate degree preferred. Additionally, 2 - 3 years of progressively more responsible related experience required.

Demonstrated good communication skills - both oral and written.

Demonstrated good customer service skills.

Skills/Abilities/Competencies Required:

1. Requires interpersonal skills sufficient to supervise subordinates, assign tasks, and respond to customer requests in a sometimes-stressful environment.
2. Ability to work with basic menu-driven software (MS Outlook, Word, Excel, Access, bed system, Bics, etc.).
3. Requires basic knowledge of regulatory codes and accreditation standards (DPH, JCAHO, EPA, OSHA, DEP, etc.) related to operational responsibilities.
4. Requires training and employee-relations skills.

Working Conditions:

Requires ability to conduct multiple daily tours of area of responsibility (85% of shift); ability to manipulate up to 50 pounds; flexibility to cover all shifts, as needed.

Supervisory Responsibility:

Responsible for the direct supervision of up to 40 Central Transport and Equipment employees.

Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Primary Location

75 Francis St

Job

EnviroServ/Housekeep/Transport - Management

Organization

Brigham & Women's Hospital (BWH)

Schedule

Full-time

Standard Hours: 40

Shift

Rotating

Posted Shift Description: 40 hours, 2-10p, rotating with weekends and holidays

Employee Status

Regular

Recruiting Department: Brigham & Women's Hospital