Product Delivery Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Monitors the go to market delivery of the assigned product/s or portfolio. Supports and progresses product commercialization planning and delivery initiatives. Communicates and reports the product delivery success criteria, scope, governance, schedule, and budget for Issuer Product Group (IPG) to the relevant stakeholders (Finance, Sales, Account management etc.). Develops comprehensive set of reporting tools and protocols to provide senior leadership line of sight to potential risks and opportunities. Where needed, leads effective teamwork, communication, collaboration and commitment across multiple stakeholders.. Effectively communicates across all stakeholders to ensure program goals, key decisions, and status is clear to all. Runs product delivery planning and closing; from intake to deployment and management.

• Effectively uses tools and processes for "agile" product delivery. Suggests process improvements that enhance business performance, address skill gaps, and achieve established goals.
• Participates in delivery of strategic product roadmap initiatives to achieve budgets and strategic outcomes.
• Analyzes the progress, alignment and financial "health" of the assigned product/s or portfolio. Reports corrective actions as needed to maintain the viability of successful product delivery.
• Analyses product program data and metrics to drive awareness, measurement, and continuous improvement towards strategic business goals. Highlights discrepancies to the senior leadership team in IPG.
• Analyses and reports the product delivery success criteria, scope, governance, schedule, and budget to senior leadership team.
• Maintains product delivery plans, issue lists, risk logs, status updates and other necessary documents to provide visibility into assigned product/s or portfolio.
• Applies risk mitigation strategies and tactics, and implements risk mitigation plans. Commits to seeing an issue through to complete resolution.
• Anticipates and proactively removes roadblocks that slow down or prevent product delivery as planned.
• Develops trusted relationships with key internal stakeholders to drive focus on the strategic product delivery objectives and optimize it.
• Not an exhaustive list; other duties as assigned.

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Computer Science or equivalent field from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 6 years
• Experience in product delivery/ consulting, preferably within the Fintech industry. Demonstrated track record in product development and/or management in an agile environment , preferably for cloud based SAAS products.

Preferred Qualifications

• Master's Degree
• Computer Science or equivalent field from an accredited university.

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact