Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.
At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community! Our Purple Fire isn't just a set of values; it's our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are. We want our people to help us grow and to grow with us, and that's why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo! Learn more about who we are as an employer and about our Culture and Values via our Career page.
Job description
The Delivery Manager is a member of Akeneo's Professional Services organization, focused on ensuring customers go live quickly and optimally with all of the solutions in Akeneo's Product Cloud. This customer-facing role plays a crucial part in ensuring the timely and quality completion of project deliverables, driving the sale of professional services, and guiding consultants.
The role requires the ability to communicate clearly with internal and external stakeholders to ensure proper expectation alignment at all phases of the project life cycle.
This individual contributor role has responsibility over an assigned region. This role requires travel.
Manage and lead Akeneo-Led Time & Materials Implementations:
- Pre-Sales Engagement:
- Educate and assist the pre sales teams in selling Akeneo-led project
- Collaborate with the sales team to understand client needs and objectives
- Participate in client meetings to gather requirements and present solutions
- Develop and deliver compelling presentations and demonstrations of our services
- Assist in the preparation of proposals, SOWs, and service estimates
- Project Planning and Execution:
- Develop detailed project plans, timelines, and milestones
- Coordinate cross-functional teams to ensure successful project delivery
- Monitor project progress, identify potential risks, and implement mitigation strategies
- Ensure projects are delivered on time, within scope, and within budget
- Work with the regional manager(s) to manage team assignments and workloads
- Challenge the team with operational practices during workshops or other deliverables in an effort to strive for continuous improvement
- Stakeholder Management:
- Serve as the primary point of contact for all project stakeholders
- Facilitate communication between the project team, clients, partners, and internal teams
- Conduct regular status meetings and provide updates to senior management and clients
- Manage client expectations and ensure alignment with project goals
- Quality Assurance:
- Ensure Ensure all project deliverables meet the highest quality standards
- Implement best practices for customers across the Akeneo lifecycle
- Conduct post-project evaluations and identify areas for improvement
- Documentation and Reporting:
- Create internal and external documentation for Akeneo-led implementations; foresee additional documentation needed
- Communicate the specifics of Akeneo-led projects internally and externally
- Prepare and present detailed project status reports to internal and external stakeholders; identify success metrics, and track progress
- Ensure all project data is accurately recorded and billed
- Partner with the regional manager(s) and consultants to provide assistance as needed to mitigate escalations, including cross-functional collaboration and direct client outreach
- Conduct regular status meetings and provide detailed reports both internally and externally on progress
- Volunteer for and drive ad-hoc internal projects; take ownership in driving change management to ensure alignment and adoption
- Identify opportunities to improve internal processes
- Be self-sufficient in leading internal projects when needed; identify success metrics and track progress
- Collaborate with relevant internal stakeholders and align with Management of different Regions to ensure a global consensus on practices.
- Take ownership of global alignment with internal content and enablement, including the internal knowledge base; identify gaps in our knowledge base and work with others to address them.
- Be an effective and inspiring communicator internally and externally. Help teams work together more effectively. Contribute to ensuring strategic messages are communicated and understood.
- You have 5+ years of professional services or software implementation experience.
- You are passionate about customers and helping them drive value through the adoption of technology.
- You are experienced and comfortable leading meetings with customers of mixed skill levels and seniority.
- You have strong problem-solving skills and the ability to manage multiple competing priorities.
- You have excellent communication and interpersonal skills and are able to form connections quickly and influence your audience to trust your guidance through difficult situations.
- You thrive in an extremely dynamic and changing environment.
Culture
Diverse, cross-cultural team.
Annual All Staff gathering week, office parties, team offsites
Top-notch 8-week onboarding program for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company
Benefits
Get the basics right with a competitive package, generous Paid Time Off (5 weeks) and complementary health insurance!
Time off
Flexible working hours and hybrid setup (up to 3-4 days per week working from home)
Take the time you need to welcome a new family member with 16 weeks of maternity leave (30 days if you are the second parent)
Work from Anywhere Scheme - Explore the possibility of working from anywhere in the world for up to 30 days per year
Health & Wellness
Individual and confidential coaching sessions with a mental health practitioner of your choice
Plan your retirement with ease thanks to our 401k with company matching
Equipment
Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...
Choose between MacOS or Linux
Personal remote allowance to maximize your home office environment
Professional Development
Participation in in-house events welcoming external guests (ie. Meetups) or industry events
A $1,000 learning budget per employee per year.
Corporate Responsibility
Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.
Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company.
Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself!
Interview process
- Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you'll learn more about the role and about Akeneo.
- Meet your future manager! This 60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
- Meet the VP of Customer Experience
- Meet the team! Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders.
- Sign your offer!
At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.
So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay!
Feeling hesitant because you think you're not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don't hesitate to apply anyway, or reach out to us for questions or clarifications!
Department Customer Experience Management Role Professional Services Locations Boston Employment type Full-time Working policy Hybrid