Service Delivery Center ‒ Wealth Management Operations Senior Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

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Service Delivery Center ‒ Wealth Management Operations Senior Manager: Primary location for this role is in NY.

Wealth Management operations support focuses on supporting financial services clients with managing wealth management business operations, including but not limited to client onboarding, account opening, account maintenance, portfolio model maintenance, trade support, position management, reconciliation and performance management. Wealth management operations cover different industry participants such as broker/dealers, private banks, registered investment advisors, asset management, and retirement plan sponsors. As we continue to deliver a broad range of operations management services to financial services firms, we need your help to build our capabilities.

The opportunity

As a Senior Manager you will play a leadership role in defining the evolution of wealth management operations while helping financial institutions streamline their business and run more effectively and efficiently. Join our industry-defining team focused on brokerage, advisory and trust product and platform offerings. We use unparalleled insights and tools that support the wealth management industry and related issues to help management complex business and technical processes and help our clients provide preeminent experiences for their clients, advisors and bankers.

Your key responsibilities

• Effectively managing larger teams across regions and reviewing work of other team members with diverse backgrounds to ensure completed according to client directed policies and procedures.
• Driving high quality work products within expected timeframes and budget.
• Monitoring progress, reviewing budgets and economics, managing risks and ensuring key stakeholders are kept informed about progress and expected outcomes.
• Work with firm and client leadership to identify trends and opportunities for improvement.
• Review and assess negative trends in status reports and trend analysis with leadership to develop and implement possible solutions.
• Bring strong attention to detail and judgement skills to ensure work is complete and accurate and to escalate to leadership when appropriate.

Skills and attributes for success

• Delivering client requirements in a regulatory driven environment, process improvements, and understanding operationally complex wealth management and transaction-related activities, among other operations-related responsibilities.
• Developing relationships with team members across all teams.

To qualify for the role you must have

• Minimum of 9 years of work experience related to operational management in the financial services industry; 5 years of which in wealth management operations is preferred but not required.
• A degree in business or related discipline.
• Analytical skills, especially those related to understanding money laundering trends and other financial crimes.
• Strong proven communication skills demonstrated through effective writing and presentations to clients and internal stakeholders.
• Effective leadership, project management, and teamwork skills.
• An understanding of financial products and services including those related to broker/dealers, private banks, asset management, securities, financial technology or private equity.
• An interest in working in an environment which encourages continuous learning, development and identification of opportunities for improvement of individual and team performance.
• A willingness to travel on an exception basis, less than 5%, for client needs.

Ideally, you’ll also have

• Experience related to wealth management operations, including processing of account transactions, security transactions, position maintenance, and process monitoring.
• Demonstrated people management experience managing large globally-diverse teams in a metrics driven, quality and production environment.

What we look for

You should be ready to quickly juggle multiple leadership responsibilities, including delivery of exceptional quality work to our clients, managing teams, working with firm leadership, providing coaching and mentorship to junior colleagues, and taking part in internal firm development such as recruiting, training and mentoring to team members, and will value sharing best practices in executing the work across a variety of wealth management related topics.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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