Director, Delivery Promise Optimization

Position Summary

Walmart is seeking a Director, Delivery Promise Optimization to join our growing and fast-paced eCommerce Marketplace team focusing on the Delivery Experience for the Seller Fulfilled Business. The Walmart US eCommerce Marketplace team builds products and services that connect sellers across the world to buyers shopping our marketplaces, enabling access to our customers to over 350M+ items, and growing selection. If you are passionate about a role which sits at the intersection of Business, Product, Tech, UX Design and Research Science, have built and scaled the adoption of customer/seller facing 0 to 1 products and businesses, and enjoy a fast-paced role with high visibility and impact as well as regular interactions with Walmart's top executives, then this might be the right opportunity for you! In this role, you will own building and managing highly reliable and scalable products and services which will optimize delivery speed and cost for our Worldwide Marketplace customers. This role will start with a 1-2 people team and then build a bigger team over a period of time.

What you'll do in this role:

• Transit Time and Handle Time Model Development and Optimization: Collaborate across multiple teams to lead the thought process, launch, manage and optimize an ML solution that helps Walmart improve the On Time delivery and speed for the Marketplace orders.
• Business Partnerships: Provide consulting expertise and act as a subject matter expert to senior functional leadership; articulate the needs of current and future customers to executive leadership.
• Project Scope: Lead all advanced analytics projects for a strategic business area, ensuring solution and analytical plans reflect business priorities.
• Proof of Concept and Prototype: Direct the implementation of production-ready complex algorithms for all projects.
• Data Collection and Analysis: Direct analysis of business issues, considering team structures and iteration models needed to develop innovative solutions.
• People Development: Ensure associates are receiving learning and development opportunities for their growth and Walmart's success.
• Provide overall direction by analyzing business objectives and customer needs; developing, communicating, and implementing business strategies.
• Develop strategies to attract and maintain a highly skilled and engaged workforce.
• Cultivate an environment where associates respect and adhere to company standards of integrity and ethics.
• Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals.

You'll sweep us off our feet if...

• You have deep expertise in 3P Transit Time Management or 3P Seller Handling Time Management.
• You can write compelling business strategy documents and have excellent narrative building and presentation skills.
• You use data to drive decisions and outcomes.
• You obsess over your customers and develop solutions that delight them.
• You are skilled at negotiating and managing fulfillment and delivery service providers.
• You are skilled at engaging and communicating with senior executives.
• You engage at a detailed level across key stakeholders.
• You are comfortable dealing with ambiguity.
• You are organized, disciplined, and can manage multiple projects simultaneously.
• You are stimulated by challenges and are ready to engage at Fortune 1 scale.

You'll make an impact by...

• Creating business and product strategies - Develop roadmap for key business initiatives.
• Operating - Negotiate, manage, and drive 3P Seller Fulfilled network.
• Builder Mindset - Drive end-to-end ownership for system solutions.
• Working cross-functionally - Communication, collaboration, and organization are key to your success.
• Moving fast - Work in an agile and iterative team environment.
• Lead without authority - Mentor and coach high performing teams.

Basic Qualifications:

• Bachelor's degree in computer science, engineering, supply chain or related area and 8+ years' experience in Technology based product management or related area.
• Experience designing/building complex supply chain technology solutions in an ecommerce environment.

Preferred Qualifications:

• Master's degree in computer science, management information systems, or related field.
• Deep hands-on knowledge of cluster analysis techniques, simulation, inferential statistics, or data mining techniques.
• 10+ years' experience building and leading large cross-functional teams in an e-commerce Technology, Operations and Delivery Experience domain.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, and more.

For information about PTO, see PTO information .

Bellevue, Washington US-11075: The annual salary range for this position is $132,000.00-$264,000.00.

Sunnyvale, California US-04396: The annual salary range for this position is $143,000.00-$286,000.00.