Analyst, Delivery Ops

Gopuff’s mission is to make daily life effortless. We want to be the go-to solution for immediate, everyday shopping needs. Whether you’re shopping for grocery, home, baby or pet essentials, we want your experience to be shockingly fast, frictionless and unmatched. Gopuff has a network of small warehouses, called micro-fulfillment centers, in hundreds of cities and towns across the U.S and UK. We store about 3,000 products in each micro-fulfillment center, so when you order, your stuff comes directly from us to you. We don’t charge crazy surge pricing because we’re not a courier service, and because we’re delivering directly instead of picking it up from the store, we deliver fast. Our motto is: “Order in seconds, delivered in minutes.”

Our delivery operations team manages our last mile delivery network of independent contract Delivery Partners. Delivery Partners are a crucial piece of Gopuff’s story and play an extremely valuable role as our key physical connection point to the end customer, creating the magical experience that is Gopuff every day. We are a centralized team managing everything from new Delivery Partner growth, lifecycle experience, marketplace balance, compliance, customer service, communications, product strategy and anything else that touches our Delivery Partners. Our team is proud to build the operations, process, technology, support and overall infrastructure that allows them to be successful.

The Analyst of Delivery Operations will join as a key member of our Delivery Operations team operating as an all around athlete to own analysis on strategic initiatives and help implement scalable solutions to ensure a world-class operation. You will use data driven decision making and sound business judgment to analyze operations and run tests on everything from delivery times to pricing to partner acquisition to partner experience. Your experimentation will help generate insights that inform scalable solutions, and you will work cross functionally with operations, product, engineering, analytics, PR and Legal to turn those solutions into reality. As a member of the Delivery Operations team, you’ll have an inherent bias towards action, ability to bring stakeholders together and drive positive outcomes to the business.

This is a hybrid position for those based in Philadelphia or Miami, and we are open to considering remote applicants in the New York City or San Francisco Area.

You Will:

• Establish a thorough understanding of the delivery operation; including internal processes, KPI’s and business drivers.
• Build great dashboards and reports and draw deep insights to create action out of data.
• Think deeply about the Delivery Partner experience and how we can better serve our partners.
• Meet Delivery Partners in person, understand their workflows, tech and systems and build with their needs in mind.
• Support key verticals ranging from DP growth, to funnel conversion, digital experience, financial modeling, marketplace balance, delivery efficiency, loyalty amongst many others.
• Analyze the impact of decisions from both an operational and financial lens; ability to dive deep into the data and understand tradeoffs.
• Support planning and execution of strategic initiatives required to maintain scale a world class operation.
• Utilize data driven frameworks and business knowledge to continuously run tests in an effort to improve the experience for our delivery partners and customers.
• Identify business processes and systems to be redesigned for scalability or those that don’t yet exist.
• Build a streamlined process to automate manual tasks and ensure error-proof outputs.

You Have:

• 3+ years work experience with at least 1 year in strategy/consulting/marketplace/tech or related experience.
• Generalist problem solver with a willingness to execute yourself and get deep into the weeds on the problems in front of you.
• Strong technical ability. Excellent knowledge and demonstrated ability to use Excel/Google Sheets. Proficient in SQL. Comfortable with Looker/Tableau and other BI tools.
• Data and experiment driven. You religiously track and A/B test everything and can distill learnings into action plans. Experience with data manipulation and analysis skills to develop deep insights.
• Creative problem solving. Out of the box thinking to not just copy industry standards but create something new and different. Experience problem solving, proposing unique solutions, and executing to solve complex issues. Experience developing project proposals end-to-end.
• Strong presentation skills, able to synthesize complex datasets and topics into actionable insights. Ability to generate buy-in from stakeholders. Comfortable communicating data & insights to a sophisticated audience.
• Extremely organized with superb attention to detail. You're able to simultaneously manage multiple experiments, requirements and processes without missing a beat.
• Cross functional leader. Can project manage and coordinate across various teams to deliver complex initiatives on time and at a high bar.
• Team player. Experience working closely with a diverse set of cross-functional stakeholders in a constantly evolving, rapid growth environment with tight deadlines. Strong collaboration and partner management skills, including building deep, trust-based relationships with cross-functional teams.

Compensation:

• Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
• Salary Range: $68,000 - $80,000

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.