Senior Manager, Transition & Delivery

Senior Manager, Transition & Delivery

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s HR Strategy has an exciting career opportunity for a full time Senior Manager, Transition & Delivery reporting to the Senior Director, Global Business Services.

This position will work on-site in Miami, Florida.

Position Summary:

The Senior Manager, Global Business Solutions (GBS) Transition & Delivery is responsible for managing the end-to-end execution of the global business solutions strategy. He/she oversees the team charged with executing the offboarding, nearshoring, and outsourcing activities and impacts from stakeholder discussions through implementation, close out and stabilization.

Essential Duties and Responsibilities:

1. Work with GBS Leadership to develop and deliver forward-looking strategic vision and value proposition.
2. Develop and oversee the process flow for intake, analysis, and delivery of requests for new site locations, change of sites, change of services, and staffing needs.
3. Collaborate with global functional leadership teams, site managers, technology, real estate and HR teams to analyze and address offshoring, nearshoring, and outsourcing (GBS) requests.
4. Oversee the planning, development, and execution of change management activities to ensure successful adoption of process transitions.
5. Provide guidance and awareness of organizational, industry and environmental needs, trends, and solutions.
6. Partner with the business on assigned initiatives to project manage the end-to-end transition of a process.
7. Allocate projects across Delivery Team and monitor progress to ensure delivery is on target with timelines, scope, and budget.
8. Effectively communicate to leadership and stakeholders the overall strategy, end-to-end process, project status, continuous improvement plans and performance metrics.
9. Develop and maintain continuous improvement targets and methodology.
10. Develop, measure, analyze and communicate site and function specific KPIs and SLAs.
11. Monitor employee engagement and roll-out culture building activities and continuous learning opportunities.
12. Build and manage a resource and knowledge library.

Compliance and Regulatory Responsibilities:

1. Analyze regulatory landscape and ensure Business practices performed at GBS sites are in compliance with local and international laws and requirements.
2. Partner with local government entities and legal institutions when setting up and managing GBS sites.

Qualifications, Knowledge & Skills:

1. Degree in Business related field, Masters or MBA preferred.
2. 5-7 years managing global cross-functional projects.
3. Strong knowledge and understanding of the cruise industry.
4. Ability to translate overall business vision and objectives into tactical strategies and executable plans.
5. Excellent communication and relationship management skills.
6. Strong self-starter with an ability to navigate successfully through ambiguity.
7. Proven ability to proactively look and think ahead, going beyond obvious needs.
8. Demonstrated ability to generate strong, compelling presentations to senior leadership.
9. Proven ability to lead and motivate.
10. Strong work ethic with flexibility and adaptability to change.
11. Strong analytical and problem-solving skills.
12. Strong organizational and time management skills.
13. Strong project manager with transformation and change management experience.
14. Ability to empathize with stakeholders and focus on transitioning work and positioning GBS to provide high quality services.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.