General Manager (Bus) - Proposed Business (Florida)
Job Category: General Manager
Requisition Number: GENER004188
- Posted: September 23, 2024
- Full-Time
Locations
Showing 1 location
Description
Role Title: General Manager
Location: Florida
Skills
- Inspirational and motivational leader
- Work well as part of a team
- Possess excellent communication, interpersonal and decision-making skills
- Fluent in English with excellent written and verbal communication skills
- Customer-focused with the ability to inspire your team with commitment and enthusiasm
- Ability to identify and solve problems in a structured and analytical way
- Experience in dealing with clients and various stakeholders such as Emergency Services providers
Knowledge and Experience
- Must have FIXED & PARA experience.
- Management experience with accountability for safety, performance, and Profit/Loss
- Bachelor’s Degree or equivalent training and experience
- Experience and accountability for emergency planning, incident response, and safety management in a (mode) environment.
- Experience of PPPs is an advantage
- FRA/FTA/regulator experience
Key Accountabilities
Strategic Planning and Mobilization
- Lead the mobilization of the contract to commence passenger services safely, on time, on budget and meeting the required contractual milestones.
- Develop the integrated annual business plan within the wider KTA plan, considering changes since the bid.
- Lead the delivery approach, key milestones, dependencies, scope, effort, resources, budgets, and quality:
- Resourcing for organizational performance optimization
- Identification of key business priorities
- Identification of organizational synergies
- Recommendation of differential investment
- Monitor the delivery of the business plan and performance improvements. Lead the creation and maintenance of the monthly visualization room to drive employee engagement and continuous improvement.
- Report monthly to the relevant Manager (RVP or CEO) on the property’s overall performance, encompassing all KeoLife pillars.
Safety
- Accountable for the overall organizational safety performance
- Ensure all relevant statutory and regulatory safety policies are applied and adhered to
- Ensure safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront.
- Create and maintain a just culture within the organization where all employees understand their contribution to the organization’s safety culture.
- Drive continuous improvement in safety performance resulting in sustainable improvements to all lead and lag indicator improvements (e.g., AFR and IFR).
- Contribute to the safety culture through exemplary safety-oriented behaviors.
Operational Performance (Operations and Maintenance)
- Accountable for the planning, delivery, and continuous improvement of passenger service delivery, as specified by the client.
- Lead the implementation, monitoring, and continuous improvement of the operations and maintenance processes, ensuring Keolis’ best practices are in place.
- Monitor, report, and actively improve operational performance metrics.
- Collaborate with clients and communities to plan and deliver special event services.
- Drive an asset management approach focused on asset safety, availability, and reliability.
- Assist clients in the development of asset replacement decisions.
Customer Satisfaction
- Accountable for the organization’s overall customer experience
- Implement and maintain customer-centric processes, ensuring continuous improvement in every customer experience.
- Lead a customer-oriented culture where all staff ‘think like a passenger’
- Assure investigation and procedure improvements based on customer feedback.
- Support a network-wide customer satisfaction approach.
Employee Engagement
- Set the tone of leadership throughout the organization.
- Lead an engaging culture where individuals work to their full potential.
- Lead the senior management team and create a positive, collaborative environment.
- Build the talent pool to ensure future capability.
- Manage union relationships productively.
- Drive improvements in employee-related KPIs.
- Enhance employee survey participation and deliver local action plans.
Economic Performance
- Accountable for economic performance – budget setting and monitoring.
- Deliver financial requirements accurately and timely.
- Monitor and manage organizational costs.
- Drive financial improvement across key performance drivers.
- Improve financial performance sustainably.
Client Relationship and External Relationships
- Accountable for the quality of relationships with clients.
- Put in place contract governance for best practice contract management.
- Manage the contract with thorough review of compliance.
- Identify opportunities to improve delivery against the contract.
- Monitor the quality of stakeholder relationships.
Growth and Commercial Development
- Represent Keolis to local public transport agencies and private entities.
- Identify local market opportunities for growth.
- Scan local market for future development opportunities.
Additional Statements
Drug and Alcohol Screening: Employment contingent upon passing pre-employment drug and alcohol screen and background check.
Safety Commitment: Safety is a priority at Keolis.
Environmental Commitment: Keolis is committed to protecting the environment.
EEO Statement: Equal Employment Opportunity policy.
Disclaimer: The above statements describe the general nature and level of work performed by employees in this role.
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